The check-in experience is very bad. The front desk staff lacks the basic quality of hotel staff. It is more than 2 o'clock at night. It is understandable for the front desk staff to sleep in the cabin, but are they serious in pajamas and fluffy hair, and they do not recognize the face and enter the ID card , just registered and gave us the room card, did not tell the room wifi password, you may need to ask yourself.
The room is quite big, but the slippers are moldy. After I packed my luggage a little, I felt that the air conditioner was a little hot. I found that the air conditioner was broken. I thought that the front desk was sleeping and wanted to go downstairs to find a way to change slippers. Is it their hotel slippers, or else? The front desk of the air conditioner said that it should be ok, but I still can't go back to the room. I went downstairs again, and didn't say to go up and show me the air conditioner, but asked me to go back and try it again with a small degree. I went back to the room again. No, I thought about calling the front desk directly, but all the buttons on the phone couldn't get through. I had no choice but to go downstairs again. When I asked, I said that it was actually pressing 9. The good guy had to guess when he called the front desk.
In the end, the front desk went upstairs with me. When I got to the door of the room, she went first. She started to adjust at the door, but she didn't respond. She asked Xiaodu if she still didn't respond. I was blocked at the door and stood in the corridor all the way? ? ?
In the end, I could only change rooms, and said that we should pack our luggage first, go downstairs and get the card for us, then pulled out our room card, and after two minutes of cleaning, our house ran out of electricity...
Then I went downstairs again to ask for a card, my mind collapsed, I packed my luggage and went upstairs again, it was already 4:30 in the night
The front desk didn't say a word of apology to me during the whole process, but only told me that this kind of problem has never occurred before, oh, that's my problem? I'll make your hotel deserve it?
There was another episode, which made me feel that it was not good enough. On the way upstairs with the front desk, I met a delivery boy in the corridor. ...
The next day I told another person in charge about this matter, although I apologized to me, but I think this attitude of dealing with things is really annoying. Don't encounter problems, and let you know what a crash is when you encounter problems.
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