Aloft Yantai

Something unexpected happened and the trip was canceled. It happened that a good friend was also nearby, so we didn't cancel it and transferred it to a friend to stay! It is said to be very good, and the overall feeling is good. The infinity pool is a plus for families with children! The breakfast is also very rich and filling. Not too far from Tianma Zhanqiao, the beach is very nice, recommended

Very pleasant stay. The SPA area in particular was outstanding. Very new and clean hotel. The breakfast was very rich. The service staff helped us with all matters. We arrived as a family and there were just as many families in the hotel.

The hardware is good, but the service is not good. Maybe it is a common problem of newly opened hotels. The service really can't keep up. I called the front desk to ask for a towel. The bell rang for almost 10 minutes before a waiter picked up. Several times, I asked the front desk for a towel. No one answered. I reported the situation to the front desk and was informed. She asked me to understand that the reason why it was so slow was because she was the only staff member who was really not too busy. She also told me sternly that she was an express service. Grace at the center, the implication is that if you are unhappy with anything, you can complain. Then the next morning, I took the unfinished meal from the previous day to the restaurant on the second floor to heat it up. I was told that there was no microwave and I couldn't help you heat it up. That's all. After playing all day, I returned to the room and found the bathrobe and used bathrobe on the sofa. The towels were not changed. I asked the front desk to send me a piece of soap. I still didn’t answer the phone after calling for a long time. After I got through, the soap was delivered in an unpacked package. This hotel is so interesting. As an InterContinental Platinum member, it was a good experience to experience Marriott’s new hotel. , aside from the above inferior service, the hotel is located in a relatively remote location. It takes about an hour to drive to the center of Yantai, and the surrounding facilities have not yet been developed. It takes more than 15 minutes to drive to Jinshatan Beach (no traffic jam at all) and there is an undeveloped hotel opposite. There are very few people on the shore. Objectively speaking, this kind of hotel is not highly recommended by tourists. I guess the target customers are those corporate customers in the free trade zone.

The room is small, check-in is a bit slow, and the check-in experience is average. When I returned to the hotel at night, I told the front desk staff that I needed a wine bottle opener, but it was not delivered within 15 minutes after arriving at the room. I contacted the service center, and the girl who answered the phone for the first time said After another 10 minutes, it still hasn't been delivered, so I contacted the service center again, and the girl who answered the phone said that she didn't receive the need for a wine corkscrew. I was very speechless. A male staff member at the front desk was very unfriendly when I checked out. I told him to check out for me first, and I went to have breakfast. He said directly: I will return it to you before you go back to the room What should I do, how can I open the door for you? but! In particular, a staff member named Sun Ting was commended. When I booked a room and called to ask some questions, she was warm, polite, and kind. She explained the situation around the hotel and the facilities in the store carefully. After checking in, she also asked about the experience of staying. Especially in line with the service standards of five-star hotel points.

The newly opened hotel has first-class environmental facilities. The long-haired guy at the front desk is very nice. The hotel gym is well-equipped, the swimming pool is clear, and there are singers performing at night. The hotel sells snacks at reasonable prices, and the breakfast is also very rich. After check-out, the manager Sherry made a return visit in time. The fly in the ointment is that it is a little far away from the beach. Five-star recommendation.