Gloria Grand Hotel Yong shun

The service was so poor. The 500 yuan deposit was not refunded to me for 3 days after check-out. There were various excuses. I also accepted it.

Poor attitude at the front desk

It's very bad. First of all, the decoration smell is very strong. I originally thought that the fresh air room I ordered would be equipped with professional fresh air equipment, but I didn't expect it to be a mobile fresh air machine. The noise was very loud. The room area and smell were so large that it didn't help at all. I want to open the window for ventilation, but there is no window screen. I am worried that mosquitoes will come in and only "kill" for one night. Regarding breakfast, when checking in, I asked the front desk staff if there was a charge for children's breakfast. When they saw the child, they said they would charge about thirty yuan. However, in the morning, the person in charge of the restaurant said they would charge full price, saying that children under three years old were free and 1.2 meters tall. The following half price, my son asked for full price at about 1.4, which was completely different from what the staff said when checking in. I asked her to communicate with the front desk to verify, and the other party told me to go to the front desk myself. I really didn't understand what kind of service and management this was. Isn't the communication between departments an internal problem of the hotel? Forget it at full price, the breakfast was particularly bad, and the pot for steaming Yeer Baba was cold. When I went downstairs to check out, I met the restaurant staff and asked the front desk staff why they told the guests that breakfast for children cost about 30 yuan. What kind of weird management was this? It caused trouble for the guests and made them laugh.

Hygiene and clean, the overall environment is good, and the service attitude is very good👍.

All aspects are ok, but the bath water is too cold, hope to improve

The new hotel is a bit smelly, and the sanitation is ok. The breakfast is generally monotonous. There is no self-service laundry room. If you need to pay for laundry.

The breakfast was too bad and there was nothing to eat. I went to open the room in the afternoon. When I got the room card, the room was not sanitary. The trial operation may be a little bit close. I hope it will be better in the future.

I drove past Yongshun in the middle of the night. The hotel is very distinctive. It belongs to the underground hotel. The room I gave is outside is a wall. The front desk said I was late for the last one.

設施：設施都很好 房間很大 但是智能語音不知道是小度還是小愛 我都叫了 沒有反應 也沒有説明 衹能手動關燈 一頓亂按！ 衞生：衞生還是非常不錯的！ 環境：房間很大 周邊沒什麼吃的 因為是新區的緣故吧 服務：辦入住的時候沒給我早餐券 第二天早上去吃早餐被告知要券 我衹能再去前台拿，讓送兩瓶水，等了很久沒送 我出房間的時候看見樓層服務員在無所事事，都前台卻説我不在房間。 可能是因為小地方吧，作為這地方最貴的酒店，服務完全跟不上，早餐廳就像鄉下趕集一樣！嘈雜的很！和吉首市的凱萊完全沒法比。