Anonymous User
I arrived relatively late and the environment was quite nice, but there was no phone in the room and two bath towels were provided in the family room. I took a shower after 10 o'clock but the hot water pipe could not produce hot water. I went downstairs to find the customer service at the front desk, who told me to ask a master to repair it and told me to wait. Ten minutes later, they called me and told me that the motherboard was broken, and that I was the first guest to discover the problem. I'm very surprised. It's past ten o'clock and there's no one checking in yet? I asked if it could be repaired and was told that it might not be too short. The customer service staff at the front desk actually said that we could make do with it. Twenty minutes later, I called again and said it would be ready in another twenty minutes, but I waited until almost twelve o'clock and there was still no hot water. People started talking in the next room before six o'clock in the morning. The sound insulation effect was very poor. When I went out, I found that the room attendant was cleaning the room. I really don't know where the good reviews came from. I went here because of the big room and wanted my family to sleep more comfortably. I didn't expect it to be so bad. The experience was so bad, I will never come here again.
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