Qiutianlidedi1beikafei。
June 17, 2021
To be honest, the service from reception and inspection to check-out is pretty good. There is also a telephone return visit in the front hall. The reason for the negative review is that when I checked in at the front desk, I told me to refund the booking on Ctrip. Pay directly at the front desk, you can give me a free room upgrade and give me a breakfast coupon. As a result, the free upgrade requires additional money. My booking on Ctrip.com includes single breakfast, and I need to add money to upgrade. I definitely don’t want to. The guy at the front desk said that you can’t live there and feel embarrassed. For this kind of service that does not consider customers but only makes money for yourself Purpose and philosophy. I cannot accept it. You use it as an excuse to upgrade your guests free of charge. In fact, you are asking them to add money, and you don’t have to pay commissions on Ctrip. This behavior violates business ethics. This kind of behavior is known as “Qie Ke” on the OTA, which is a violation of the rules and should be punished. If there is no such thing, check in directly for me, I think it will be a good check-in experience.
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