Various issues during our stay made our trip very unpleasant.
1. First, the hot pot restaurant was very crowded in the evening. We found seats, placed our chosen broth on the table, and when we returned to get our food, we found the table had been moved by a waiter to share with other guests, who told us to sit elsewhere because their table was too crowded. Even if they wanted us to change tables, shouldn't they have asked for our consent first? They just moved the table away without our belongings.
2. The room smelled bad. We checked in around 5 PM, and the housekeeper had inquired about our arrival time beforehand, but the room wasn't ventilated or the air conditioning turned on beforehand.
3. We found flies in the room. The housekeeper said they would handle it, but when we returned to the room later that evening, we found them still there and had to deal with them ourselves.
4. The room had a small soaking tub, but hot water couldn't be added. The housekeeper said that only the tub water could be heated, which would take 6 hours and incur an extra charge. The water was very dirty, with a layer of sand at the bottom and many dead insects floating on the surface.
After we checked out, the housekeeper asked for a positive review twice before we reported the restaurant issues to them. The feedback I received was that the incident was true, and the employee would be fined 200 yuan. All I need is an apology from the person involved or the manager, whether it's a handwritten letter or a recorded video. I think that's the proper way to handle things. Your fines and punishment of the employee are your hotel's internal management measures and have nothing to do with me.
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