Chimelong Penguin Hotel

The service at Penguin Hotel was fantastic! Even though it was Chinese New Year and super crowded, everything ran smoothly and we were really impressed with our stay. We'll definitely be back! Our butler was incredibly thoughtful, even sending us weather updates and park opening times. Since I was moving to the Spaceship Hotel the next day, I bothered her with lots of questions on WeChat, and her service was outstanding. P.S. The exclusive hotel Express Pass is a major plus and deserves a special mention! 👍

Choosing the Penguin Hotel truly made our Zhuhai trip incredibly easy. The hotel's location is fantastic; it's not only close to the Ocean Kingdom but also offers a free shuttle bus to the Spaceship Theme Park, just a few minutes away. We didn't have to worry about transportation at all. The lobby is filled with childlike charm, and the giant penguin sculpture is particularly eye-catching. Check-in was smooth, and the staff even upgraded our tickets for the Kaka Tiger Theater. The room amenities were complete and thoughtful, with the entire room themed around emperor penguin cartoons. When I showed photos to my daughter, she was very envious and said she wants to come next time too. The WiFi coverage was extensive and consistently smooth. The Emperor Penguin Buffet had a rich variety of dishes. The hotel has also thought of everything around the property. On our way back after watching the fireworks, we passed a square where many women were interacting and playing games with children. There's also the Kaka Paradise, where kids can play all day, and for guests dining there, they even provide access to a platform to watch the fireworks. During this time, they thoughtfully covered unfinished meals for guests, so we had no worries at all throughout our stay. We spent three wonderful days and two nights here.

Staying at the Penguin Hotel, the biggest impressions were convenience, cleanliness, and comfort. The hotel has a cute theme and cozy decor, which my child loved. The lobby is spacious and bright, and check-in was fast and orderly, while check-out was simple and easy. The room's hygiene was excellent, the bedding was comfortable, leading to high-quality sleep. The bathroom was clean and tidy, and providing children's amenities was a thoughtful touch. The hotel is close to the park with an exclusive通道 (passageway), making it very convenient for sightseeing. The dining options are diverse, the taste is consistent, and the ingredients are fresh. The hotel facilities are comprehensive, with a children's play area, gym, and more, meeting various needs. The staff provided attentive service with clear guidance, and luggage storage was safe and reliable. Free parking, smooth WiFi, and comfortable air conditioning made the overall stay relaxed and pleasant. Highly recommended.

This was my first stay at the Penguin Hotel and it was a great experience. Check-in at the front desk was very quick. Getting into the park was super convenient, just a five-minute walk, and if we got tired, we could easily go back to the hotel to rest. I especially want to commend the dedicated butler service; as soon as we checked in, they added me on WeChat and sent me a park guide and weather forecast. The hotel's breakfast and dinner were also delicious, clean, hygienic, and offered a good variety. Parking was very convenient. Both the hotel and park staff were very attentive, making for an excellent overall experience. I'm already looking forward to my next stay!

The romantic experience exceeded our expectations! The room had a lovely polar theme, with just the right amount of cute penguin touches, making it cozy and perfect for photos. The biggest surprise was booking a fireworks-view room; watching the dazzling fireworks from Ocean Kingdom by the window at night was incredibly atmospheric. Breakfast at the Emperor Penguin Restaurant was very special – dining 'with' penguins through a glass partition was a unique date experience. Direct access to the park from the hotel was super convenient; we could return to rest whenever we got tired. They even gave us a souvenir doll when we checked out, putting a perfect end to this sweet trip. We'll definitely be back!

The carpet in the room was quite dirty. During the Chinese New Year, the occupancy rate was very high, so there were often long queues, whether for the elevators or the restaurant. The overall experience was just okay. Personally, I think Ocean Kingdom is not as good as Spaceship Park. 'Kuaida' (express passes) are only available as bundles, not individual passes. Although the bundles aren't expensive, so many people buy them that you still have to queue even with a 'Kuaida'. And for shows, buying 'Kuaida' only allows you to enter earlier, for example, if entry normally starts 30 minutes before the show, with 'Kuaida' you might get in 35 or 40 minutes beforehand, just to pick a good seat. You could probably get a similar good seat by just queuing a bit earlier yourself. I don't know who came up with this brilliant idea. I probably won't bring my kids here again.