Euniceball
February 15, 2024
Very poor service attitude and facilities
When we came to check in, the young lady spoke so quietly that I couldn't hear what he was saying and I needed to ask her to repeat it. After checking into the room, I found that there was something wrong with the TV (as shown in the picture), so I asked to change the room at the front desk, but the lady said that it was full today and there was no other room to change. I said what should I do? Today’s Spring Festival payment is more than 500 yuan for a room, and there is even a problem with the TV. Later, the young lady ignored me and dealt with other customers. When he finished handling it, I asked him what to do. He also replied that there was no other room and offered no other solution at all.
When I returned to the hotel in the evening, I met another front desk lady. The lady said that she would arrange for a technician to come up and change the TV. We went back to the room. The toilet was clogged. We called the front desk to ask for assistance. After waiting for a long time, no one took care of it. As a result, I called again and someone came to deal with it.
As for the TV, of course no one came to replace it all night. I am very dissatisfied with the service attitude of this hotel.
In terms of the room, the cleanliness is acceptable, but maybe because there are no windows in the room, the bed has a bit of a damp smell, especially the pillows.
The design of the hotel is a bit earthy, and the tiles on the elevator are broken, which is a bit dangerous. There are no good food or leisure facilities near the hotel. Overall, I do not recommend this hotel! ! It also makes me very angry!
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