Yaojiang New Century Grand Hotel

Facilities: The hotel has been here for a long time, so the facilities are a bit old Hygiene: Overall it is clean Environment: The environment is pretty good Service: Not very good. Ctrip orders are all for room upgrades. I often stay at New Century Grand Hotel, and I can get upgrades every time I come. This time I booked three rooms and called the front desk, and they said they couldn't upgrade. They said I asked them to make up the difference, and it wasn't the 150 yuan difference. This is not the first time I've booked. Every time I come, they upgrade me. And I booked for customers. I wouldn't ask customers to pay 150 yuan at the front desk. It's always the needs of 5-star hotel customers that can't be solved. Finally, it took an hour to coordinate with Ctrip customer service to solve the problem. You should learn more about Ctrip's service attitude. It makes people feel very good. If you go to the front desk to get a parking ticket, there is a face at the front desk. Oh. What's worth it is the welcome at the door, and they will welcome you with a smile when you come in and out.

I haven't written a review for a long time, but this time it's really a pity. First of all, I booked an oxygen-enriched twin bed. In fact, it doesn't matter whether it has oxygen or not. The main thing is to find the price-performance ratio. After booking, I applied for an upgrade to a higher floor through Ctrip and directly contacted the hotel, but both were rejected because the room type only has the 6th floor. The hotel even said directly that you booked a low-priced room. If you want to live in a good room, you can cancel and book a view room... Of course, as I often travel on business, it is common to ask for an upgrade. It is indeed not 100% satisfied, but more because the hotel is full. Like the previous answer, this is the first time I have encountered it, not to mention that the five-star hotel adheres to the service concept of No excuse. So for the guest room, you can take a look at the real situation of this room type. The overall facilities and equipment of the hotel are simply unsightly. Oh, by the way, the next day I found that the toilet was too old and could not be flushed normally. I repaired it in the morning and the toilet was still the same when I came back at noon. Secondly, regarding the hotel's supporting services, when checking in, I asked the front desk staff whether the group purchase package on Dianping could be delivered to the room for dining. I was transferred to the catering depar**ent and was told that a 30% service fee would be added for delivery. My God, this is the ceiling of the service fee I have heard in China. I was finally exempted from the high service fee by packing up, but they forgot to give me fruit. Finally, I had to scan the code when checking out. After scanning, I still couldn't get out. I negotiated with the front desk and was told that a QR code can only be scanned once. The pile of paper disposable parking QR codes at the front desk are inconvenient and not environmentally friendly. I really don't know if the level of Delong hotels is like this? The only thing that is worth comforting is that a girl named Wang in the Xishi Kitchen of the catering depar**ent, who may just be an intern, helped to ask questions and solve problems.

There were so many people that it was difficult to find a seat for breakfast, but fortunately there were enough parking spaces. Other things were average, with a decent price-performance ratio, and the price during the May Day holiday was not outrageous. The service was friendly and not annoying. There were some minor issues with the facilities, such as the torn sheets and the leaking shower head.

The facilities are old and the hygiene needs to be improved. The breakfast and swimming pool are good. The front desk service is good, and they also provide breakfast for the children. However, the welcome fruit was not delivered until I asked three times.