Eurail Benelux Pass [Official Agent/Explore Netherlands, Belgium & Luxembourg/No Booking Fees/Unlimited Travel]

[Child-related regulations]

• Children aged 4–11 can travel for free with a child pass.
• Each adult passenger can bring up to 2 children for free. For example, when 2 adults travel together, they can bring a total of 4 children at no additional cost. If an adult needs to bring more than 2 children, a youth pass must be purchased separately for the third child and beyond.
• Passengers holding a senior pass or youth pass cannot take children for free. Children must purchase a child pass.
• Children must be accompanied by at least one adult with a valid adult pass throughout the entire visit. The accompanying adult must be over 18 years old but does not need to be a family member of the child.
• Children aged 3 or under can ride for free without purchasing a pass. Children 3 or under cannot occupy a seat, and during peak travel times, accompanying adults must hold the child on their lap. If a child aged 3 or under requires a separate seat, a child pass must be purchased. Agents must issue free child passes based on the adult passenger/free accompanying child ratio.
• A child pass must match the accompanying adult pass (same pass type, carriage class, duration, and expiration date, etc.). The child and adult must also share the same country of residence. If their actual countries of residence differ, the child's pass should reflect the adult's country of residence.

Applicable to

• The Eurail Pass is available for travelers who are not residents of EU countries or the following nations: Albania, Andorra, Belarus, Bosnia and Herzegovina, North Macedonia, Gibraltar, Guernsey, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine, United Kingdom.
• You can use a passport or personal ID card as proof of citizenship. Government-issued long-term or short-term residence documents covering the pass scope can serve as proof of residence.

Offers and benefits

• View the full list of Eurail Pass discounts here
• Pass benefit usage rules: To enjoy the additional pass benefits, you must use one day of the ticket duration.
• As of now, passengers holding a Eurail Pass do not receive additional discount benefits in the following countries: Bulgaria, Luxembourg, Montenegro, and Poland.
• Eurail Pass is not valid for postal buses in Switzerland.
• Seat reservations are required for high-speed rail, scenic trains, and overnight trains.
• Overnight train rules also apply to overnight ferries.
• Eurail Pass holders can enjoy special passholder fares on designated trains, including Eurostar. Even children aged 4-11 with free Eurail Passes must pay the passholder fare when traveling on designated trains.
• Pass holders can ride the IC bus routes covered by the pass for free. Please note: A mandatory seat reservation requires an additional fee. Ensure the pass covers all countries the bus travels through, otherwise the fare for the uncovered portion will be charged.

[Terms of Use]

• Paperless digital passes can be directly added to your mobile device
• You can contact us up to 11 months in advance
• No need to confirm the travel date in advance, just confirm before departure
• Instant ticketing - add your digital pass directly to the Eurail mobile app (system requirements: Android 6.0/iOS 14.0)
• The passenger name on the pass must match the name on the passport.
• The pass must be activated within the Eurail mobile app within 11 months from the date of purchase.
• The pass must be activated in the Eurail mobile app before boarding or using pass benefits.RailPlannerActivate in
• Agents must provide the pass guide to guests
• Flexi Pass: Before boarding a train/ferry, travelers must select the travel date in the Eurail mobile app. If taking an overnight train, choose the train's departure date as the travel date in the calendar. As long as there are no transfers after midnight, the journey will still count toward the departure date.
• For more details about the Eurail mobile app, check out the Eurail video tutorial here. For the Eurail mobile app user guide, tap here.

Change & cancellation policies

• When linking the app, you will be asked to select the first day of use (i.e., the first day of travel). The pass will be activated from this date and cannot be canceled. If you need to cancel, please deactivate it at least 3 days before this date and contact customer support to request a cancellation.

How to cancel activation

• Go to the "My Pass" page in the Rail Planner App, tap the three dots in the top right corner, then select "Deactivate Pass." If "Deactivate Pass" is not displayed, it means the pass has passed the first travel date you selected during activation and cannot be refunded.

* Travel log

Before each train, bus, or ferry ride, passengers must add their itinerary in the Eurail mobile app. Failure to do so may result in a fine or being required to purchase a full-price ticket.

* Important information: Taking trains in the Netherlands

Most train stations in the Netherlands have entry/exit gates at the platforms. To access or exit the platform, passengers must present their ticket and scan the QR code to pass through the gates.

• Step 1: Go to the platform marked with "scan ticket" signage
• Step 2: Present the square-shaped QR code toward the scanner.
• Step 3: The platform gate will open, allowing passengers to enter or exit the platform.

If the QR code is invalid and the gate fails to open, press the blue contact button next to the gate, and station staff will assist you immediately.

Seat reservation and other additional fees

• Frequent changes
• The Eurail Pass does not include seat reservation fees. Seat reservations must be purchased in advance through European railway companies or local train station ticket offices before boarding.
• EIP (Express Inter City) trains in Poland require an additional fee of approx. PLN 43 / EUR 10 on the following routes. If passengers have already booked seats, this additional fee can be paid after boarding. If passengers have not booked seats, they can pay the additional fees when reserving seats at local PKP ticket offices.

After-sales terms

Unactivated and unused passes are eligible for a 100% full refund. Refund requests must be submitted no later than 6 months after the latest activation date specified on the mobile pass. If the first and last days of the pass validity period are selected on the mobile pass, the pass will be considered activated.