Islamabad Villas

First time ever I was totally impressed with the level of service received which changed my perception not only about the country , moreover about the city itself. I’ll definitely come back to Islamabad and when I do, I’ll only stay at the Marriott Hotel as everyone there will make you feel at home

I stayed here for about a week with a colleague. We were on an official trip and needed a secure plus good-service place. Services: I must appreciate the staff for their great service and hospitality. The breakfast had good variety. The breakfast coffee isn’t good but the one you pay for is creamy and frothy. You can either ask for ironing service or can just ask for iron board and do it yourself. Location: The nearest market is Kohsar which is 10 mins walk away. But the plus point of this location is a very close-by walking track and that it’s very close to all major hotels and business centres. For business stays, it’s perfect. Ambience: Now coming to negative points: the guesthouse is in serious need of renovation. The sheets were old and paled. The bathroom tiles were fading. Room view: The second negative point is room view. If you’re someone who care for room views like me, you’d be disappointed.

The Hotel is Majestic, the traditional ambience and the design was very welcoming. Our room was clean and comfy with complimentary drinks like soft drinks. The breakfast buffet had a nice selection of local dishes. Overall, we were glad to have booked Serena Hotel for our first time in Islamabad.

The rooftop buffet is to die for. Steak, barbecue, scrumptious deserts and excellent curry and salad choices. The housekeeping staff is exceptional helpful and attentive. The executive lounge has free high tea for executive suites which has sandwiches and fruit chaat that are delicious and cardamom tea and lattes served for free all day.

The hotel service is very good and the price is very good. When I stayed at the hotel, it happened to be my birthday. The hotel specially prepared a birthday cake. If I hadn’t seen the surprise given by the hotel, I would have forgotten that it was my birthday. I was very touched, especially for us who have been traveling abroad for a long time. Thank you so much 🙏

It is a boutique hotel with highly personalized service. The location is perfect in F6/4 area with the best restaurants such as Nando's, Chop Chop Wok and Chaaye Khaana at a stone's throw away. For shopping also, the souvenir, carpets and fashion boutiques are 5 minutes walk away. The location is very secure and the security guard opens the gate with a smile. The hotel manager checks in efficiently and provides an overview of the facilities. The butlers informed us about the clothes washing facility which is done at Marriott's laundry shop. The room was clean and equipped with all necessities including coffee and tea, fast wifi, lots of tv channels and adequate toiletries. The water pressure and temperature was perfect for soothing shower. The breakfast was scrumptious and included ommellete as well as Pakistani style. The hotel manager Faraz was super friendly and helped me get print outs . He also guided me on sightseeing areas. In short, this place is great for an affordable price and I will stay here again.

The hotel has a good location, very close to the attraction Faisal Mosque, and there is a famous shopping mall Centaur nearby (Picture 1). In Picture 2 fast food, you can understand the price of the Centaur Mall in Islamabad, which is 1:28. Not satisfied with the hotel, 600 yuan is only equivalent to the domestic service quality and level of 300 yuan. But this is not the problem of this hotel, but that the country of Pakistan is too poor and backward, and the overall standard in all aspects is poor. Pakistan’s hotels are not like Vietnam and Cambodia. Many scenic spots are well managed by foreign investment. Pakistan does not have a tourism industry, so hotels are managed by locals, and the standard is not high. Ugh! If it weren't for the epidemic that you couldn't return to the country, who would come to this horrible place in Pakistan?

I booked this hotel at last minute and in the early hours of the morning, when the hotel I had originally booked had an issue. Despite the hour the gentleman I spoke to on reception was very welcoming and friendly. He was able to provide me with Room 403 which was positioned at the rear of the hotel. My first impressions of the room were good. It was immaculately clean and had air conditioning and bottled water provided. The bed was very comfortable and the bathroom facilities were of a reasonable standard. The room was of a good size and had good wifi. My room had no view to speak of but the rooms situated at the front of the hotel do have a view. The lighting was good in the room but without the lights it seemed quite dark. All the staff are the hotel were delightful and were eager to please you as a guest. I was particularly impressed with house keeping. They really were friendly, very efficient and their attention to detail excellent. They provided a lovely buffet breakfast each morning which gave a good choice of food items. It was all well presented. The hotel is situated in a great location. It is the Blue Area, Sector F9 which is a great area of Islamabad. The hotel has plenty of parking and is situated adjacent to a main road and opposite parkland. It is within easy walking distance of a shopping centre and restaurants and cafes. The one observation I had was that some areas of the hotel in my opinion have been modernised while other areas just still seem a little dated. As much as my stay was very comfortable, the hotel is not cheap and I feel it now needs to compete with much more modern hotels in the area, that have a similar price point.

This is a lovely hotel in a nice quiet location, nearby are cafes, restaurants and shops. We received a warm welcome , had to pay extra to check in early, but that’s normal. The room itself was spacious with ample wardrobe space, lovely super kingsize, comfortable bed. The room also had a fridge. The en-suite was also a good size. On arrival the room was very clean. But that’s where it finished! Housekeeping was nonexistent, bins weren’t emptied, toiletries and toilet paper wasn’t replaced, unless you asked, towels weren’t changed , unless you asked! There was a menu for breakfast and dinner but it was room service only, lucky for us we were in the annex and was a communal area we could eat a lovely breakfast, but in the main part of the hotel there was a dining room, don’t understand why that couldn’t be used? Breakfast was cooked to order and was very nice. Staff at the hotel were very helpful and friendly. When the problems I’ve mentioned are resolved this hotel will be very good!