Top Apartments in Perugia

The AC wasn’t working when we entered the room and it has been repaired only the day after so we spent the first night in a super hot room. The day after the elevator broke. The breakfast was chaos.. the personnel was very kind but really bad organised. The rooms are not very clean and the fridge in our room wasn’t working either. Very poor stay for a 4 star hotel, unfortunately…

This is a beatiful and luxurious resort, situated near Perugia in Umbria, central Italy, surrounded by amazing views of the green hills and valleys that this area is famous for. The resort itself is amazing, really stunning, interesting, historic, spacious, a pleasure to stay at. Staff at front desk and pool were super, really helpful, also housekeeping. The big issue was the main restaurant, Rura, the food was very nice overall, but the service was practically useless, both at breakfast and dinner, and one of the reasons to book a Relais & Chateau is for the food experience - It wasn't so here. There was endless confusion over our half board status and what that meant we could or could not order without charge, they would take 30 minutes sometimes to even take our order, then bring us completely different things than ordered (which they did to many guests), often by the time we got food (or hot drinks) it was cold, courses would come out at different times so I would finish eating the first course before my wife even received it, breakfasts were appalling badly served, totally confusing, we would wait 30 minutes to get a pot of coffee, then two would arrive. It's all a great shame, as this is what R&C is supposed to be famous for, but the dining experience was completely ruined for us by the poor service and they need to address it, as we saw most guests faced with the same issues. I cannot actually recommend the resort right now, due to this issue, but if they can fix the restaurant service, then it would be an amazing overall place to stay.

The hotel is conveniently located in the city center. My room was small, but cosy. There is a decent pool with wet and finnish sauna. The breakfast service needs improvement, as well as cleaning.

Large comfortable bed and room with ensuite - great breakfast service and good gym and pool on lower floor. There was a lovely terrace downstairs you could have drinks on was just a bit too wet and cold when we were there. Situated not far from the escalators up to the town

First the positives......location. Now the negatives... Avoid Room 50 llike the plague. We had booked a superior double room and were pleasantly surprised to be allocated Room 50 with all it's grandeur, until that is one of us went to the shower. Only to find that the bathroom flooded to almost Biblical proportions !!! No amount of trying to mop up the water with spare towels worked. Response from the Front of House member of staff was to provide more towels, and an explanation of how a previous guest had accidentally broken one of the glass panes in the shower screen (which given it's appearance and condition had clearly been there for a good twenty years or more) which he claimed had been repaired,but that the problem persisted and that staff were aware of this.!!! His solution to the issue was to say ”I can't do anything now,we'll deal with it tomorrow” Our reply was that this situation was unacceptable and could we please be moved to another room. Reluctantly he agreed to our request and allocated us Room122. We had booked for three nights, for the remainder of our stay we had quite a frosty reception every time we encountered the said member of staff. On checking out and paying the bill with a credit card a most unusual thing happened. The Front of House staff member on duty that morning asked for payment of the City Tourist Tax in cash. In all our years of travelling in Europe and paying various city taxes we have never been asked for cash payment when using cards.Hmmm? La Rosetta did not live up to expectations, breakfast was average and the coffee from the machine was dreadful. Italian guests must be appalled with it. We wished we had stuck with our first initial choice and gone with La Fortuna around the corner.

The hotel is newly renovated and in a great location. Because we booked late our room was the most expensive with a terrace and Jacuzzi. However using it was complicated so we did not use it. The hotel is actually located on a pedestrian street but cars can drop you off and pick you up very close by. We highly recommend the hotel. The little train that takes you around Perugia is close by. We were very happy here.

The bad room is very bad: hands-on, forced to be folded to not beat your head (also in the bathroom); old furniture, decent cleaning, small windows. Despite this, the hotel hides very beautiful and ancient parts (a wonderful reading room at the third floor, breakfast room, a common balcony with table and chairs, the outer face covered with hera) but as the name suggests, it needs much Fortune I am about the room. Good breakfast, not very good (including that it was paid separately). A friendly and very available staff, this is. Eventually beds or cuffs for small children for payment. Possibility to leave baggage after check-out. The location is certainly exceptional, almost in the centre, but it is also to be borne in mind that being close to the rooms and restaurants there will be a lot of noise at night and night. Attention to reach the hotel in car, because to get out the area you pass through very narrow streets. In the end, it was very comfortable to walk, but it was quite too expensive for the old and decrepit room they have turned us back (and they don't show any photos on the internet).

I stayed for Umbria jazz and was amazing all the staff..the room...faboulus breakfast...so clean so quiet!! There a plus ..the bus that tales you for free to Santa Giuliana Arena for concerts and back every hour from 5 p.m. and back every hour too..in the same plaza you take the elevator for center so this bus is a great great thing!! So nice!!!

I stayed a night in this hotel, except that I died cold because the heat was out. The morning afterwards, I arrived at breakfast at 10 and 4 minutes, so exactly after 4 minutes the time of breakfast was closed. Now, considering that there was a change in the legal time and that, in theory, we would all have sleeped a hour less, considering that we are in hotels not in prison and we expect to be treated gentlely, It was very unpleasant to see that breakfast was closed, the food was all over, but above all to hear the room manager almost “should scream” because it was late and had to come earlier. “Now you eat what is because I've served 100 people before you...no more at this time,” I quote. I recensed the problem at the reception but it had no kind of check-out (not that it was helpful to cover the problem, but it would be kind from the management).