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Explore Guest Reviews of Hotels in Hounslow

Clayton Hotel Chiswick

Clayton Hotel Chiswick

4.3/5114 Reviews
We have just moved to London with my wife and we were looking for a nice accommodation for 14 weeks. We thought that it might be good idea to settle in Chiswick in Clayton Hotel as it is not so busy area. However we were totally disappointed. Just a short summary: 1. We paid for one night at the first day as my company had to pay for the rest of accommodation on next day. Next day when I was at work the hotel BLOCKED the room saying that they will not let her into until they get the payment from the company. Nice, yeah? 2. Cleaning service was just awful. It was fine the first couple of days but than they just stopped to change the cups, blankets, toilet paper and even towels! At one day we came quite late to the room and called the reception asking them to bring the glasses as they were not changed dieting the day and they refused saying that they don’t have any late services for that and if we want new cups we have to go down to the bar and take them. The tables had not been cleaned properly so that a lot of spots stayed on the surface. We also asked to change the blankets twice - no result. 3. The final day was even more interesting. We had plenty of luggages and despite the fact that reception kept some of our staff they provided NO HELP in getting our luggage to the taxi just looking how difficult it was for us. Never again, Clayton. Goodbye.
The Hatton Apartments

The Hatton Apartments

3.2/510 Reviews
Heathrow
I made a booking through *********** at this place for my nieces and nephew to stay for two days. They were returning from Ireland before flying out of Heathrow and, due to the planned transport strike, it made sense to book something near the airport. I had read through the terms and conditions of the booking and had made the booking under the name of my niece who is 25 years old. After the booking, I received an email from the property that required supply of ID for all persons staying at the property and pre-authorisation of a credit card for a £200 deposit. The requirement of ID prior to arrival is not on the hotel policy, which states that “Guest are required to show a photo identification… upon check-in.” Never have I experience this before! After the the IDs were provided I received a ”We are sorry to inform you that you don’t meet our minimum check-in age which is 25 years, as the reservation is on your name we require you to be at least 25 years old to check in. Additionally, it’s not possible to change the name on the reservation. We apologise for any disappointment this may cause. As your reservation is non-refundable, we are unable to waive cancellation fees for this reservation. The minimum check in age alongside other policies and house rules are clearly stated on *********** for all our guests to read before selecting to book and paying, etc”, All this was incorrect. I called the hotel and was told that although the named person was 25, the others were not. It is not in their policy that “all people” must be over 25 and I questioned the requirement as they obviously allow families with children to stay. I was told that it didn’t matter and they would not be allowed to stay and I wouldn't get any refund (even though the booking was in line with their policy). The pure rudeness, lack of integrity and honesty of this hotel astounds me. I am so disappointed that *********** continues to supports this place with so many poor reviews. So much for a customer focused industry! STAY AWAY PLEASE.
Homestay Hotel Heathrow

Homestay Hotel Heathrow

3.6/550 Reviews
Heathrow
+ Positive -This hotel is a little gem its location is perfect for anyone that needs a stop over , the location is about 2 minutes walk from Hounslow Central tub station and the Piccadilly line which then connect you to the main tube lines for London. + Positive -The owner/manager was very helpful in regards to contacting me and asking in advance if I required carparking which I did its chargeable at £10 per night, the carparking at the hotel is only 1 space but I was informed that the hotel also own a 2nd carpark that is within walking distance , Hotel has a bar and from other reviews a great restaurant on this sty i did not try it and chose to take a small walk to Hounslow centre a short walk away and got a great take away from the market food hall , Room i booked a single room but the hotel owner up graded me to different room free of charge , Room had a great curved 55” T.V with lots of channels Netflix and Prime to name just 2 the only thing with the T.V was there was a line/ band running down the screen when it was on and I loved the voice activation remote control , facilities it had Tea, Coffee, kettle and clean glasses ,the room was spotlessly clean bed WoW what a mattress it put Premier Inn beds to shame LOL, bath room and shower was to a high standard there is 24 7 reception and the night porter was helpful on check out. overall A Great place to stay , will definitely be staying again . Only 2 -Negatives the arm chair in room 110 has see better days and the seat was damaged and window blind was worn a bit
Best Western Chiswick Palace Suites

Best Western Chiswick Palace Suites

3.9/5101 Reviews
I need to preface this with: I booked this 2 months ago for 3 people. We arrived via a side door, checked in and told our room is on the second floor. We weren't directed to stairs or a lift, we just had to find out own way. Once we made it up the four flights of stairs, we were greeted by a room with 2 beds.. But there are 3 of us! We immediately call reception to be told that they are looking into it and will call us back. We sit in our first (YES, FIRST) room for 20 minutes before chasing up with the reception staff. We are told that a colleague is on the way, Great! We meet him in the stairwell as we weren't sure he would be able to find us. He advises that there aren't any rooms as they are fully booked. But sir, we booked a triple room, 2 months ago, why was this not accommodated for at the time? He said that they had a potential room in the basement we can look at. We query if there are 3 beds, his response ”just come and look”. Again, we ask: Are there 3 beds though? - ”Come and look, we can get you more blankets if you are happy with it”. Sorry sir, excuse me? He then informs us that we can leave our bags in the HALL WAY. We are not leaving our belongings in the hallway. We go down 6 flights of stairs to the basement to be shown a studio flat with 1 double bed, a single bed in an office and... yes.. you guessed it.. a sofa. Ah, that is why he said he can get us extra blankets. We inform the member of staff that this isn't acceptable. He states that there are no more rooms. We reiterate that we booked this 2 months ago for 3 people and wonder why we haven't been accommodated. We are THEN told there is a room, but the lights don't work. We go in and the lights do work but one of the beds has been slept in, the toilet is dirty and used (as has the shower) and there are hand prints on the ceiling. The wifi also isn't reliable. We ask for 3 pillows - receive 2 (as the beds didn't have pillows). We tell the member of staff that the toilet is dirty and he says - quite flippantly - ”well.. do you want me to come and clean it?” I'm sorry but he should be saying that he WILL come and clean it. The room has obviously been used and not cleaned at all. We are woken up by people walking up and down the corridor banging loudly (We are in the basement remember) and I am pretty sure someone tried to come in, but luckily we locked the door!
Room2 Chiswick Hometel

Room2 Chiswick Hometel

4.6/5106 Reviews
clean, modern, interesting and top equipped room. friendly and attentive staff. I was very surprised and will definitely come back. you can do everything around the corner on foot and the tube is a 3-minute walk away!
Heathrow Traveller B&B

Heathrow Traveller B&B

3.5/56 Reviews
Heathrow
Stayed here for a couple of months, complained a lot on the room and the noise nothing was done complained to the staff on different occasions. Staff are poolite and friendly, pirce great, staff are nice room is clean but noise and depending on where you are in the hotel can be unbearable with overhead planes and general loud noises from guests.

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Local Travel Info

Number of Hotels88
Number of Reviews243
Highest Price$525
Lowest Price$58
Average Price (Weekends)$162
Average Price (Weekdays)$147