Hotels near Almaty Mall in Almaty

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

Good location, next to the park. Many hotels in Almaty were fully booked that day and we couldn't book a room. When we placed an order at this hotel, we thought we could save some money by having breakfast for one person. However, the front desk at check-in told us that we could only stay alone. Only then did we understand that Almaty hotels The number of people who place an order for breakfast is the same as the number of people checking in, so our family of three must pay another 1w jian ge to check in, including breakfast for two other people, and then we can check in. Both beds are 0.8 meters wide, so there's nothing we can do about it. It's hard to explain why the shower leaked so badly at night. We were stunned at breakfast the next day. The most hearty breakfast in Almaty. After breakfast, I checked out of the room and stored my luggage, then went to the park. While walking, I discovered a botanical garden. The tickets were cheap. Going in was like exploring a secret place. I saw many ancient trees and squirrels, and the botanical garden landscape design is also beautiful. It’s worth it, come back and pick up your luggage after shopping.

Discovery Guest House is located at the foot of the Tien Shan Mountains, Zailiyskiy Alatau. Within an hour's reach from home: Big Almaty Lake; ski resort Shymbulak; ice rink Medeo, etc. In 15 minutes you can find yourself in the bustle of the Almaty city.The owners of the house are happy to welcome their guests in cozy and comfortable rooms with all amenities, to treat them to a delicious and beautiful breakfast. Fresh air, mountain atmosphere, evenings by the fireplace, beautiful sunrises and sunsets are waiting for you!!!

I booked this hotel based on the photos they provided, but apparently their photos didn’t match the reality. The front desk stuff told me that the photos they took are from hotel in Turkey, and that the room it self are different, and yes they were completely different. The rooms are very small, very very small really. It seems the hotel is quite new. The breakfast is not bad, and have good view on the mountains. Will I stay again? Answer no

The price/performance ratio is very different from that of China, which is equivalent to about 60 yuan in China, and the price fluctuation is particularly large. I am really worried that the guests of Niu Gaomada are difficult to turn around in the narrow room, and the bed is not wide enough. Except for the two bedside tables, there is no place to put luggage items, let alone there is a table and table. Some ”balconies” are similar to an elevator well, 1.9m below, don't expect to see the outside, I saw the exterior of another building.

Hotel Salut pluses and minus. pluses in convenience, the hotel has everything you need, from washing to simulator. I liked something else that could sleep quietly without the noise of cars, people's anxiety, etc. minus the gym could be more types of simulator. Even if you do not say to remove it in the room nobody will open it, you have to notify, the attack in the rest is clean. In general, I was satisfied. The new 4* corresponds to 👍

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

nice location. good breakfast. kind people. perfect stay in intercontinental Almaty. I would like to recommendthe hotel to business men.

The most advanced hotel in Almaty, with a good view, you can see the snow-capped mountains and there is a very large shopping mall downstairs, there are free apples and juices at the front desk, the service at the front desk is very good, and there are dedicated service staff Guide us to the room.

first of all its a beautiful city, my experience with this hotel from day 1 was positive , very curtious staff ,nice ambience rooms are quite good and clean, the prices are not very high, room service also did good part , the most relaxing part of my stay was when i went to GO-SPA, it was awsome, fantastic facilities in the spa, very positive staff and the pool was clean and all emminities was updated, the Hygiene part was taken care very properly,over all i give 5 out of 5for AISER hotel, and would recomend to My friends also.