Quba Palace Hotel & Golf Resort

Good ans clean hotel

This is the worst 3 nights i stayed in Quba in this Hotel 1- Hotel rooms are very old and dirty 🤮 “Many furniture need replacement “ 2- carpets are dirty because its old &stained🤢 3 - no life guards in swimming pools 😱 4 - food is good but the same over and over daily 😓 5- In website when you book you can’t select your view and you pay the same So , even if there is a lake view room they would rather fill the mountain view first and you will find a huge car parking view 🤬 Extra bed 60 manat 🤬🤬🤬and it is very dirty cheap bed 6- in website you do think this is a resort with all facilities However, most of them are not working and the rest you have to pay again So it is a 3 star hostel basically….🤑🤑 Finally my honest review, workers and employees there are very friendly and helpful as most if Azeri people ❤️ Especially thanks to Amel from activities However, their management is not willing to invest some money in this hotel 👿🤑 I would not go again to this place even if offered free stay 🥱🥱🥱🥱 By the way i took hotel suite which is very below average and not worth the money

First the pros Fabulous location, picturesque surrounding, beautiful lake. Lobby and bar is also grand with partial design. Many activities, like boating bowling, tours, mostly with significant price tags Very big lunch and dinner spread. Cons- We struggled for 15 minutes with room AC settings and then we're informed that AC is centrally controlled and the automated controls in the room are dummy. Breakfast time 8 to 11 am and dinner 6 to 9pm. At 9pm they simply cardon off the food stalls. So you have to finish before the designated time. We had to leave at 7am for our flight. We requested for early or packed breakfast. The reception desk told us that it will be charged (even though our package included prepaid breakfast and dinner). Bathroom and toilet glass doors without lock and latch. Big enough gaps in the door to peep inside.

Had booked 2 rooms for a family vacation. Had a horrible check-in experience that ruined the entire holiday. Was allotted a room outside the elevator, and we requested to change it. This simple request would have been executed by any 5 star hotel swiftly within minutes. We had to go back & forth over 2.5 hours with no luck. The staff kept arguing about not informing them before checking in instead of finding a solution. Totally unprofessional in handling customer concerns. Our second room was given 1 hour late, and the hotel didn't take any responsibility. The hotel doesn't believe in customer centricity. It is rated as a 5 star but with 2 star attitude & experience. Guest are at their mercy. Staff is inhospitable and inflexible. Service is very poor. Request to talk to the GM was also denied. The guest relations manager said she didn't have GM's email id. Have never come across a hotel where staff does not have GM's email. It's such a shame that staff is resorting to such tactics to deal with guests. The resolution offered was that we will refund your money for 2 nights. The hotel is in middle of no where and they expected us to find hotel room instead of finding us a solution. We travelled all the way from Dubai for this vacation, and everyone was so disappointed. Please avoid.

The hotel have amazing location in heart of Quba.perfect hotel experience with full of activities includes bowling, horse riding, lake boat & shooting.indoor facilities also available with amazing experience as spa , indoor swimming pool & Lobby cafe

The hotel is located in a very picturesque, mountainous area and is indeed a beautiful palace. The check in process is smooth with the exception of any guidance or assistance with luggage. The hotel manageress, Samira is exceptionally professional and goes to great lengths to make hotel guests feel welcome and valued. The service at the mountain restaurant The Challete Steakhouse is top notch, with delicious food and friendly and courteous staff. The great 5* star service unfortunately does not filter through to all amenities and due to my very poor experience, I would not recommend the SPA at this hotel. The staff here are very immature and require additional etiquette and basic training in how to deal professionally with guests. In particular, Husein is very argumentative and disrespectful and makes no apology for his poor behaviour and even encouraged me to report him to the hotel manageress. This incident left a very tarnished image not on the hotel itself but such things have a way of causing unnecessary stress and unhappiness during what is supposed to be a pleasant vacation.