Guest User
January 15, 2024
Extremely unprofessional. This is the most nightmare hotel I have stayed in so many hotels in Bangkok. First of all, when I arrived at the designated location that day, there was no front desk. I searched for it for a long time and couldn't find it. Then I called a housekeeper. This housekeeper was Chinese and had a very poor service attitude. I called and waited for more than half an hour without answering the phone. The weather was in the 30s and there was no shade for more than half an hour. I was so desperate. I contacted customer service later and they called me back. I had to call the platform. Thumbs up to customer service.
After I called back, it took more than ten minutes to arrange for someone to come over. The whole process lasted for almost an hour in a weather of over 30 degrees Celsius. I fell ill from heatstroke on the day I checked in. Moreover, the housekeeper was Chinese and very unprofessional. I asked him why. If you don't answer the phone, just reply, "I'm sorry, I didn't pick up the phone on the road. I'm thinking to myself, as a customer service phone number, why do you have to carry it with you on the road? It's your fault that the customer pays the bill. You don't even have the most basic service concept." I have stayed in so many hotels, and this is the first time I have encountered such an unprofessional person.
A local girl came to receive us very well and was very kind. She gave us the key and moved in. I saw that the quilt was very thin, and then I saw that he had a spare quilt. I found that his quilt was stained with urine and was not clean, so forget it. Next, he put us in a group. I asked if I could check out late. I had a ticket for the evening. Then he told me that it was full and I couldn't check out late. I could only apply for luggage storage. After paying 200 baht, I thought to myself, are you crazy about money? I was kept waiting for such a long time, so I thought to myself, forget it. I have already moved in, and the service should be better. This is the first time I encountered a hotel that asked for a fee to store a luggage, and exposed the customer to the sun for almost an hour. No apology yet.
Then he said a lot, asking us to check out on time at 11:00, and we couldn't be even a minute late. I thought to myself that no hotel said that we would check out on time. I had to talk to him carefully, or stick to his own ideas. I I'm thinking about whether he is a customer or I am a customer. I feel like I'm not here to consume, I'm here to escape the tribulation.
In order to change houses that day, I didn’t even eat breakfast or lunch. I even asked the client to report to the sun for almost an hour. I wanted to take a rest and recover before going to eat, but I fell down and fell ill. I drank a glass of water that day. I didn't eat anything, slept until late, and fell ill for three days in a row. I really thank him for making the rest of my trip full of nightmares.
It’s not easy for everyone to come out to work as Chinese, but you don’t have to treat the Chinese like this. It’s a serious offence. Everyone chooses a local hotel. Thai people are very warm and sincere in their reception. Don’t go to this hotel in particular. I remind everyone to choose It is best for hotels to communicate with local staff, the kind who are sincere and willing to help, rather than ****
Finally, I would like to say that everyone must be careful when choosing a hotel, otherwise you will be the next one to make a mistake.
Original TextTranslation provided by Google