Among all the budget international hotels we've stayed in, both domestically and abroad, this one had arguably the worst service. What's baffling is that they didn't seem to think there was anything wrong with it.
1. The hotel policy states that two bottles of water are provided on Day 1 of check-in, but we didn't receive any upon arrival. The next day, I called to request them. Front Desk Agent 1 said they'd send them right over, but half an hour passed and nothing arrived. Front Desk Agent 2 then spoke aggressively, claiming the water had already been provided and that, according to policy, no more would be given. Only after we insisted she check did she confirm that we hadn't received any, promising they would be sent soon. However, an entire day went by with no water delivered. We had to call again that evening.
2. On Day 1, housekeeping came to clean the room around noon. I asked them to come back later. When we returned in the evening, we found the room hadn't been cleaned. When I called again at 9 PM to request a cleaning, I was told it wasn't possible as the cleaning staff had already left for the day. This is a severe service failure.
After providing this feedback to the hotel, they offered a minimal apology and a 'room upgrade' compensation for a future stay. Honestly, it's quite laughable.
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