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5 star

Hotel El Palace Barcelona
4.8/5116 Reviews

Hotel El Palace Barcelona

Barcelona City Centre Barcelona|1.08km from Masajes orientales Barcelona a 4 manos

Latest booking 19 hrs ago

We stayed 7 nights in this historic hotel and celebrated a special occasion during our trip. The hotel is truly beautiful & elegantly decorated, however the service levels were inconsistent and sorely disappointing for a hotel of this standard & price. Also, there was unfortunately no special factor that made this hotel memorable. Rooms - we booked a classic double room for 3 people & got upgraded to a deluxe room on a high floor. While I appreciated the upgrade and the room decor was beautiful, the bathroom (while spacious) was in visible need of refurbishment. The paint was badly peeling in certain parts, the closet doorknob came off on our third day, the glass shower door wouldn't close fully so the bathroom got wet during a shower. I'm not expecting a newly renovated room but for the price, the room should at least be in good working condition. Housekeeping - was very inconsistent and there was a severe lack of attention to detail. Some examples: - Upon check in, the room curtain was unhooked from the first hook and messily hanging - it took 3 days for housekeeping to finally notice & fix this. - For the entirety of our stay, all room amenities were provided for 2 (not 3) people despite us having booked & paid for 3 people. - Used wine glasses & water mugs were not washed for several days until we called housekeeping to do so. - On several days, I came back to my luggage having been moved haphazardly (I think they were trying to make up the extra bed) and not put back in its place. - Turn down service was done beautifully on some days and not at all on other days. Rooftop terrace - was a gorgeous place to dine, food was excellent and the service was lovely. We felt very welcome here and it was a real treat dining here! Definitely try the rooftop terrace at least once! Front desk, concierge and bellman were excellent. The concierge was helpful with dining recommendations and guest relations gave us a cake for the special occasion we were celebrating. The bellman was attentive to get us taxis & always greeted us with a smile. Breakfast - is definitely worth a try! The breakfast room is beautiful and the drawing room leading to it is so regal & gorgeous. Generous spread of food & service was warm as well. Amar - dined here & paid over 400 euros but it was a shockingly disappointing experience. The bread, starters, petit fours & decor were wonderful - but the 200 euros of seafood we ordered was not fresh at all and the service was disinterested & careless. We were abit shocked at how bad it was for a Michelin restaurant. Bluesman cocktail bar - did not try. There's a 50 euro per pax minimum spend but perhaps this could be waived for hotel guests who are already paying a lot for a room. Overall, we enjoyed our stay but felt greatly let down by the service standards at this otherwise lovely hotel. Unfortunately, I highly doubt I'd return here again but sincerely hope the hotel improves its service standards to match its elega

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Explore Guest Reviews of Hotels in Barcelona

Searching for hotels near Masajes orientales Barcelona a 4 manos? Compare room rates and reviews to find your ideal stay.
Eurostars Monumental
4.1/555 Reviews
Staff friendly; location is good to segrada familia; very busy, to be expected. Comfortable bedding; great breakfast included; only negatives were the lobby “bar” is never open, no happy hour, Barcelona is in complete construction mode everywhere, noisy all day long. Took a trip to Sitges and enjoyed the beach. Recommend two days in Barcelona is enough for most people! Highly recommend Tuscania, say hello to Danielle for us. We ate there 3 times in four days, great view of the segrada from your outdoor table.
Acta Antibes
4.3/5104 Reviews
Decent location within walking distance of the Sagrada Familia. Subway and bus stations two blocks away. Reasonably quiet except for construction work nearby staring at 0800 every morning and occasionally barking dogs. Tiny, slow elevator. The room was clean, but small and basic. It had a safe and a small desk area. No coffee maker, kettle or fridge. Comfortable bed and pillows. Bathroom with everything in working order. No toiletries other than liquid soap and shampoo. Slow wifi. Key cards of very low quality; stopped working twice, even though I didn't keep them anywhere near my phone. Overall an ok place if you don't spend much time in your room, but quite overpriced at an average nightly rate of 150 euros (without breakfast).
Sardenya - Casp
0/59 Reviews
Very clean accommodation, well equipped and ideally located in Barcelona (we made a lot of visits to foot). The welcome was perfect in every way! I highly recommend.
Ilunion Auditori
3.9/5103 Reviews
The hotel is located near the coach station, it is very convenient to travel, there are a lot of supermarkets and restaurants in the surroundings, and there are several Chinese restaurants. Hotel clean and good service. Foreign hotels don't have slippers, so bring your own.
Ainb Sagrada Familia Apartments
3.9/531 Reviews
This apartment of 2B/2B met our expectations. Comfortable, clean and very well located 5 minutes from the Triomf Arc Metro Station. Administrative staff is very friendly, careful and with very good customer service. The cleaning is first-class. The hotel is very comfortable and comfortable.
Sercotel Caspe
4.3/5113 Reviews
Located about 15 mins walk from Plaça de Catalunya and about 10 minutes from metro station Arc de Triomphe. Hotel lobby is cool and modern. The receptionists were friendly and helpful. We stayed for three nights and our room was on the 6th floor. It was surprisingly quiet, facing away from the street (apart from in the morning when we heard noise from the corridor from passers by). The room was comfortable, the bed very much so, and featured not one but two showers! It had a fridge and safe and, strangely, a kettle and two cups but no coffee or tea. It was a good, reasonably priced base for exploring the city. One negative was the cleanliness. We were very surprised at how dusty the room was… I mean there were dust balls on the floor! To the hotel’s credit, the dust was whisked away, and a dirty mirror cleaned, when my husband pointed it out to the cleaners. We cannot comment on the breakfast as we didn’t go for it. The hotel is surrounded by bakeries, cafes and supermarkets so there are plenty of breakfast options on the doorstep.

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