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"This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves."

"The service was excellent; the hotel was very accommodating and the reception was warm and welcoming, meeting all my expectations. The hotel's pool and beach were quite good, and not too crowded. It's a good value-for-money option among the high-end hotels in Cancun."

"Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon."

"It is a hotel with good value for money. I only look at the bed and not the room condition, but I had no problem sleeping. If you use the all-inclusive, you can drink unlimitedly, so I drank all day while looking at the ocean. The food menu overlaps, but it is edible and good."

"Location good! kdae good! Balcony good! But I'll write down some of the bad things. The shower water came out cold, the hot one came out, and the shower stopped several times, and the worst thing was that the water came out in a row Very unpleasant experience with shower Microwave cup port induction pot refrigerator etc Full option facilities are good The shower is replaced, so the water pressure is good, so it is necessary for guests to take a shower. I have to go to the airport, but the elevator is broken, so I hurried down the stairs. Wi-Fi only bursts in the lobby on the first floor and doesn't burst in the room. Cell phone box on the first floor. I wanted to see the picture, but I couldn't find the curtain at all. You have to sleep in a room with all the sunlight coming in so brightly. I tied room 703, and I covered the view with a wall on the left balcony. It would be better to get a room assignment with a view of Coco Bongo. My room was the end room, but the left side of the balcony blocked the view and the view was not visible."

"The hotel was fantastic. We got a free upgrade to a family suite room which was really nice! We only spent 2 days there but I thought everything was good. The hotel seems like it’s been there quite a while and it’s not particularly modern, but they maintain it really well. For that area the price and quality it’s definitely worth a stay!"

"I love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome! Great location next to the beach. Although there are not many activities in the hotel, it is quite, cozy compare to the busy area."

"Rating: 10/10 Excellent all-inclusive resort in Cancun with outstanding service. We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful. Our room was cleaned very well every day, and everything was kept neat and comfortable. On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service. The hotel also has great restaurants on the property, with plenty of delicious options. Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again."

"El hotel cubre las necesidades en lo que a un resort se refiere. Esta bien ubicado y cuenta con playa propia, si bien no dispone de servicio de traslado al aeropuerto según como se indicaba en l oferta."

"I was two times in this resort hotel.. in low season I had paid about $150 per night.. here in December too type $450 per night... nevertheless mad hotel! It is perfect location because in front of La Isla mall.. spacious and clean rooms.. nice staff.. cocktails in the pool and eating in my view prices high.. spa also prices high.. However, it's what you are in Mexico and have prices like in Europe I don't understand it."