Hilton Berlin

I travel around often and I sleep in hotels many nights a year, I had never experienced the situation that I had when I arrived at the Hilton Berlin. I had booked, and paid for a ‘Twin Room with Dome View’ about 4 months before the trip. Upon check-in, I was automatically assigned a room that was not twin nor Dome View (you can see the view in the pictures below); I went back to reception twice, to complain that this was not the room I had booked, the hotel staff was most unhelpful, they didn’t allow me to speak with the manager, nor did they provided any solution or any sort of compensation, their answer simply was that the hotel was booked up and that there was nothing they could do. This was wrong for different reasons, first they assigned me a room that only had one bed, secondly they didn’t provide any solution other than adding a little roller bed to the room, third they didn’t allow me to speak with the manager. I am very disappointed, these sort of experiences do not belong to a hotel chain like Hilton. This unfortunate incident tainted my stay at the hotel. I hope this review gets somehow to someone at Hilton and does something to avoid any further guests having a similar experience. Furthermore, the sauna facilities was apparently not part of the room rate (this was not mentioned whatsoever) and when I checked out I found that I had to pay for every single time I used the sauna.

have high expectation of hilton ad high stars chain hotel of the worldwide 1. The Room table beside the bed was not clean as expexted. can easily to see the staub under the folie 2. on the entrance door has so many sctrach and see finger print of the door bar, the door of the minibar was broken and obviously to see it is not match to the door and how it can happen as in hilton)  3. no free bottle water ( at least 2 bottles water as standar welcome water  to show the difference as other low star hotels) i have to pay 12euro for two bottles of water which we took.  which is crazy with the high cost of high stars wordwide chain hotel.  4. the park haus entrance is two narrow. with big cars are really difficult to drive in without damage on the top have to pay the park as guest of hilton.  5. the recieption service not so friendly as expected . do not feel wellcome and try to help resolve customer's concerns ( specially when we try to clarify the water in the mini bar) the staff mentioned that actually he can help to move the water out of the check out list but since we ask why it was chaged 14 euro instead of the 12euro. he mentioned now he can not help and have to change 12 now. actually was mistake from him charged wrong ad 14, we just try to clarify, why he need to say like that??) anyway wad just 12 Euro but very bad customer experience. sorry to say that.  was only one night but already enough for us to say Hilton in Berlin is different as in Beijing as we experience but should have same standard with all stuff

Beautiful hotel and location. The mattress is fantastic! Enjoyed our stay

No complementary water in the room. The lounge access was expensive, and did not have much in terms of choices of beverages and looked shabby. They are in the midst of renovating/relocating the lounge, based on some posters, so it may improve in the future? Did not allow earlier check in, though they allowed the luggage to be deposited until then. Breakfast spread was good, but no rotation, and same throughout the 4 mornings I stayed. Location is good, near museum island and shopping and historical landmarks.

Location is great, nice surrounding ambience. Cleanliness is expected to be better for Hilton brand, experienced bath tub choking and water flow issue at sink.

Very good hotel for business travel. Very clean and in a excellent location.