Guest User
November 11, 2024
Booked to stay here with my partner for his birthday. First impressions were good but on further inspection we realised there was mold around the doors leading to the hot tub area and around the bathroom windows. The shower head was broken and bathtub kept draining itself, we spoke to front desk who got someone to come and sort it straight away which was good. The hot tub area was quite cramped and no dedicated area to put the lid so we had to leave at the side where the emergency exit was not leaving a lot of room. On our last day as we were making the bed we noticed a stain on the mattress, there was no mattress protector just a sheet. There were lights on outside of the suite which we had no control over and make the room bright when trying to sleep, also coming through from the upstairs. The bathroom lighting would flicker from time to time. The wifi was quite poor and kept buffering, we turned it off most of the time. Staff were really pleasant and friendly. We are not a couple who complain at all but for the money we paid for this it would be expected to be near flawless.