Crowne Plaza Resort Phoenix - Chandler Golf Resort

Good service, nice room. Nice you get some drink vouchers when you arrive. Overall a nice place for the price. I recommend

Following a totally unacceptable initial room assignment (smelled of old smoke, dirty/dingey curtains, stained carpet -- uninhabitable, save for the heartiest party animal) we returned to the front desk to speak with a different staff member (David) who graciously spent 15 minutes working with us to find an alternate room. This one was on in a courtyard and was obviously much cleaner than the first. That said, the hotel -- which is really a classic, beautiful, early 20th century landmark -- has rooms badly in need of a refresh. We've stayed here before (4-5 yrs ago) and the same issues remain -- very old, stained carpeting, peeling wallpaper, worn curtains. With having the premier location in Downtown Chandler, at full capacity that was hosting a wedding and multiple seminar/special events -- surely this facility would seem to be pulling in adequate revenue to invest back into the accommodations. Otherwise, great restaurants, bars, pool, beautifully manicured grounds and again -- a classic architectural gem in the heart of the very cool and active vibe that is Downtown Chandler.

Other than the EXTREMELY loud music when we checked in (the desk clerk said it was a Friday/Saturday thing), we enjoyed ourselves so much! Property is beautiful, staff was so friendly, and our room was just as advertised. We also really appreciated the water bottles in the room, since we come from a humid climate and yours was very dry. I was very thankfully parking was free and we LOVED that there were so many things within walking distance! The Speakeasy on the property was an absolute gem as well!!

Check in and check out were a breeze. Cleaning staff could do a better job checking and stocking basic amenities. Our room didn’t have pillows, sheets for pullout bed nor enough towels. Tissue and shampoo (in big convenient bottles) ran out on our second night. Staff at AJs were nice and attentive. Breakfast food was average.

The location is excellent, the staff is uniformly friendly and the Crowne Plaza made for an ennjoyable visit.

This is a decent property conveniently located to downtown Chandler. We stayed for 5 nights and was happy to be able to walk to restaurants in the area. The hotel has a very nice pool area and several areas that would be nice for weddings. The lobby is spacious with a lot of seating, a nice bar and nicely decorated. Our beds were comfortable although some people might like more blankets. The gym was nice and had decent equipment. We were disappointed that there was no laundry facility and no microwaves in room considering we were staying 5 nights. Our carpet was stained but otherwise the room was clean. We would stay again as the pros outweighed the cons.

The location is great and the grounds were nice! However, it took a whole day to find out our phones would not work unless you hook to their service with a code otherwise all data and service is blocked. To access the pool and fitness room you must ask for a separate pool card as the room cards didn’t work. Room service only came around once a 7:30-8 am so, we didn’t get service. The coffee maker didn’t work and shower had issues.

The dining options, location, cleanliness and renovations were very nice. The reception was very good. The only thing that was not great were the very thin walls. You could hear everything inside and outside the rooms.