Hotels in Changshu Downtown Area, Changshu

I booked two rooms for two nights, each including breakfast and a meal at the cha chaan teng (Hong Kong-style cafe) daily. The hotel is conveniently located; you can take a bus directly from the high-speed rail station, which takes about 20 minutes, and it's just a short walk from the bus stop. I informed them in advance that it was my sister's birthday, so one of the rooms was decorated and came with a fruit platter, which made my sister very happy. Last night, we received complimentary mung bean soup and a fan, but it seems there was nothing tonight. The swimming pool is outsourced, so even non-guests with a membership can use it. However, the smoke smell was far too strong. I ended up opening a few windows and staying for only half an hour before leaving because I couldn't stand the secondhand smoke. There were also people smoking in the hallways and elevators; a strong smell of smoke hit you as soon as you entered. I hope the hotel can implement stricter controls regarding this. The service, however, was excellent. The rooms provided small bottles of shampoo, shower gel, and lotion. Since we were hiking and swimming, we showered two or three times a day, and with long hair, we used a lot. I called several times for refills, and they were always promptly delivered.

My stay at Hilton Changshu Longteng was a perfect experience, and I highly recommend it to anyone visiting Changshu. The hotel is beautifully situated by Qinhu Lake, with its unique cruise ship-like architecture making it instantly recognizable. My lake view room was spacious and bright, featuring panoramic floor-to-ceiling windows and a private balcony. Watching the sunset over the lake in the evening was incredibly therapeutic and relaxing. The room was well-appointed with smart devices that were easy to use, and the bathroom had separate wet and dry areas with branded toiletries – every detail was meticulously thought out. Breakfast, served on the 11th floor, offered a wide variety of dishes, including authentic freshly made Suzhou-style noodles, all enjoyed with a fantastic view. Xiao Yue provided gentle and professional service. I arrived early, and my original room wasn't ready yet. Xiao Yue patiently discussed room options with me and proactively upgraded me to a lake view balcony room. During check-in, she clearly and understandably explained everything regarding the deposit, minibar, and checkout expenses. She was responsive and thoughtful throughout. Whether it was in-person reception or online inquiries, she was always enthusiastic and patient. The hotel's environment, dining, and facilities are impeccable, but Xiao Yue's meticulous and warm service truly made the experience exceptional. My stay was fantastic, and I will definitely choose this hotel again when I return to Changshu. I recommend everyone to stay here and ask for Xiao Yue!

Our room was spacious in this refined and elegant hotel. The location is so convenient - Incity shopping centre just across thr bridge. Service is always impeccable. polite, friendly and helpful.

The overall experience was great. The hotel was clean and well-maintained, and the staff were gentle and polite. The atmosphere was very comfortable, and there were no issues at all.

The room was great. The bedside table had a wireless phone charger, the gym had relatively extensive facilities, and the laundry room had a washing machine that automatically added detergent, and the dryer was also very powerful. The breakfast was good! The downside was that the room was a bit cramped.

In the past 12 months, I have stayed in over 80 hotels around the world. More than 60 in China. Many of them are positively memorable. The Mehoud perhaps tops all of them in terms of unexpected delight. Physically the hotel is a design bonanza. Recently opened, inspiring u architectural details and finishes are evident throughout. Amenities are excellent. Luxury bath robes and bath towels, small gym with good weights, a pool, laundry machines... It is one of the few hotels with balconies and terraces allowing access to fresh air However, its greatest asset is undoubtedly the management and staff. The general manager seems extraordinary. Sometimes tending the coffee shop, greeting guests in the restaurant, and roaming the hotel. Wait staff go out of their way to accommodate guests, and so many speak at least a little bit of English

The hotel has underground parking, which is very convenient. The staff were warm and provided excellent service. The room was quite spacious, but the window was small, leading to poor ventilation. The bedding and cleanliness were decent. However, the soundproofing in the room was terrible; I could hear normal conversations from next door clearly. Plus, there's a music restaurant downstairs that was blasting music late into the night, I could even make out the lyrics while lying in bed... 😭

At the beginning, I found the wrong place and went to another Starway. I was not far away and returned to the booked hotel. This hotel is updated, there are more parking spaces, and the front desk can check in by yourself. The room is large, and the paid upgrade to a parent-child room with mountain views, so that the elderly can live more spaciously. I sent a disposable bathtub cover, which is very convenient and the elderly like it very much. The breakfast is also rich, the taste is a bit salty, but I still eat a lot and I am very satisfied.

Went to Changshu for a visit and chose this hotel. Overall, I was very satisfied, so I booked another day. Let’s talk about the location first. It is right in the city center, very close to Yushan Mountain and Fangta Garden, and can be reached in 10 minutes on foot. It is also very close to Yushan City Wall, only 2 bus stops away. As for the facilities, they are a bit old-fashioned, but the furniture in the room is made of good quality wood, and feels like furniture bought at home. There are two rooms in the house, each with a 1.5-meter bed, suitable for family travel. The bathroom is large and has a bathtub. It is very comfortable to take a bath when you come back at night. There was no smell in the room at all, which was a pleasant surprise, probably because of the good ventilation. The room faces east and has two large floor-to-ceiling windows. When you open the curtains in the morning, sunlight comes in and you can see the square tower by the window. The windows can also be opened slightly for ventilation. The surrounding is very quiet and I slept well at night. You can park in front of the hotel, which is very convenient. The front desk staff was very welcoming and helped us store our luggage. The hotel breakfast is pretty average, mainly consisting of carbohydrate staples such as steamed buns, dumplings, and steamed cakes. There are eggs, tea eggs, and soy milk, but no coffee or milk (but it may be because I went late and didn't get to eat them). However, a buffet breakfast only costs 20 yuan, and there was no price increase during the Spring Festival, which is already very conscience. I was very satisfied with this trip to Changshu and will stay in this hotel again in the future.

The hotel's exterior environment is very good, and the rooms are generally nice, with clean bath towels. The fitness facilities at the partner venue are quite comprehensive. I rarely write negative reviews, but the service during this stay definitely needs improvement. The hotel can verify all my statements with surveillance footage. I checked in around 7 PM and asked the front desk if there was a gym and how to get there. They told me there was a skywalk on the third floor. I changed into my workout clothes and went there around 7:50 PM, but my key card didn't work. I went back to the front desk, and they said all the new cards they just got were faulty and wouldn't work. So, why did they give me a non-working card when they knew I was going to the gym? I finished my workout around 8:58 PM and shivered my way back to my room through the cold wind on the third floor (it was the rooftop, not the skywalk). Then, both of my key cards wouldn't open the door. I had to go back to the front desk again to get new cards. I hope they can improve their service in the future.