After returning home and resting for almost a week, I finally had enough energy to write a review. Traveling with children is really tiring, but fortunately the hotel I chose exceeded my expectations, especially when we encountered the heavy rain in Shenzhen on May 4th and several flights were cancelled. Fortunately, it was at Gran Melia, and Ada and her team made arrangements with all their heart and soul, so that we could spend a day stranded in Chengdu with peace of mind.
I am usually a person who doesn't like to comment, and I always refuse to give gifts when I encounter good reviews. But this time I specially wrote a review, not only because Ada and her sisters' service is really commendable, but also I want to recommend it to parents traveling with children. This is really a low-key treasure hotel.
In the afternoon of the day before check-in, I received a call from Ada, asking about the details of the trip, paying special attention to the children's situation, understanding their age, preferences, and needs, and taking the initiative to make a lot of welcome preparations, such as bed guards, cribs, and supplies. Needless to say, we were in another resort hotel at the time, and there were so many people. I was immediately moved by Ada's proactive service and decided to change hotels early the next day.
I exchanged WeChat with Ada, and we kept communicating before and after check-in. I was always available to respond to any needs. During my stay, I was very satisfied with the hotel's environment. The garden-style hotel is a good place for babies to have fun. Next to the hotel is Jincheng Lake Park. Every afternoon after we woke up and ate fruit in the lounge, we went for a walk by the lake and saw many locals like to come here. At the beginning, I listened to the recommendation of a friend and booked the room type of Shengshi Hongge. My friend said that the service was super value, and it turned out to be true. All the services were positive and proactive. Our two children quickly became familiar with the sisters and strolled around the garden like they were in their own restaurant every day.
The restaurant's catering is also quite good. Because it is a Spanish brand, Spanish characteristics can also be seen in ordinary buffets and Western food, such as Spanish dough sticks for breakfast. And their Spanish restaurant is also very famous in the city. We arranged a dinner this time and were instantly amazed. Although it seems that the price is relatively high, the double set meal is 798 yuan, but the variety is rich, the ingredients are fresh, and the taste is well prepared, which is highly recommended. I said that the taste even exceeded the product of a top luxury hotel I liked in Shenzhen. After all, that hotel was more Tapas, while the Gran Melia was a formal restaurant with a wider selection.
I was really satisfied with this hotel. My husband and I agreed that it was the ceiling of parent-child and lounge services among all the hotels we have stayed in. The quality of parent-child services here is not reflected in the richness of children's toys and activities (of course, they also have what they should have), but in the delicacy and attentiveness of the services. Only those who have experienced it can feel it. I praised this hotel while staying there, and praised it countless times in chats with friends, and took a few pictures at random.
When leaving, the child said, I can't bear to leave, I still want to stay here. The sister in the lounge said, welcome to come back next time. The child said, OK, I will stay for 100 days next time!
Goodbye, my favorite city and favorite hotel. See you later.
Original TextTranslation provided by Google