Guest User
October 7, 2023
I stayed here for about 5 days during my wedding weekend. I had a very quiet stay with no out-of-the ordinary occurrences, only accompanied by one other friend. I got along with the staff who were very helpful and accommodating during the stay. Soon after my checkout where everything went smoothly, I receive a text message stating that I will be charged $150 for "several stained items" attached with photos of a makeup smudge on a white towel and some smudges on the white bed sheets. To be clear, I never once had an accident or spill in the hotel room. There were no parties or complaints, as the staff can attest to. What I was confused about was a claim that the items will "need to be replaced" as the reason for my charge. I asked if the guest items are routinely sanitized and bleached between uses, a question that was never answered. I defend that what I was shown were signs of use, not of damage to property. What is the point of hotel sheets or linens that cannot be used? So, for any future guest, know that the towels/linens are not bleached between guests. And if you happen to leave them *pristinely* unmarked, they will be used for the next guest without proper sanitation. Otherwise you will be charged for the hotel to "replace" them. Very disappointing exchange with the hotel staff at the end of my quiet wedding weekend.