Excel Hotel Reviews
Excel Hotel
No. 44 Kunlun Avenue, Beibu New Area, Liangjiang New Area, Chongqing, 401121, ChinaView hotel details
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Guest Reviews of Excel Hotel
9.4/10
Outstanding
2716 review
Verified reviewsLocation9.5
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(2716)
Positive reviews(2648)
Reviews with photos/video(330)
Easy to get around(249)
Convenient location(194)
Delicious breakfast(157)
Friendly front desk staff(126)
Close to train station(87)
Perfect for business trips(50)
Stayed multiple times(23)
Has facilities for children(8)
Negative reviews(68)
Guest User
Business Suite
Stayed in Nov 2025
Traveling with friends
2 review
Posted on Dec 11, 2025
There were so many mosquitoes in the room, and sewer flies were crawling all over the bathroom. It was absolutely disgusting.
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Zhusaiwenseven
Deluxe Queen Room
Stayed in Oct 2025
Business traveler
16 review
Outstanding
Posted on Nov 18, 2025
I chose this hotel for a business trip to Chongqing, arriving at North Station. It's a star-rated hotel very close to the station and offers great value for money. Trip.com upgraded my room for free and allowed a late check-out until 2 PM, which perfectly fit my schedule. It was a very comfortable experience.
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Response from Property: 非常感謝您的用心評價！得知您抵達重慶北站後，就近入住我們酒店，還享受到了免費升房、延遲退房的福利，完美適配您的出差行程，我們特別開心。高性價比和貼心服務，是我們一直追求的目標，期待下次出差，還能為您提供舒心的住宿體驗！
alexsun123
Cozy 2-bed Room
Stayed in Dec 2025
Traveling with friends
87 review
Posted on Jan 2, 2026
Near railway station hotel not bad quite clean will stay again
Response from Property: Thank you so much for your lovely feedback!We’re happy to know that our hotel is clean, conveniently located close to the railway station, and that you had an overall pleasant stay.It means a lot to us that you would stay again—this is the best encouragement for our team.We will keep working hard to provide you with an even better experience on your next visit.Hope to see you soon!
Felix Lee Chee Kit
Superior Queen Room
Stayed in Oct 2025
Couple
17 review
Great
Posted on Nov 17, 2025
The hotel is quite a good location to travel during city exchanges. It’s clean & nice hotel 👍
Response from Property: Thank you for your wonderful review and the thumbs-up! We are delighted that our hotel enjoys a great location for your city exchange travels, and that you find it clean and nice. We look forward to welcoming you back soon!
Tingbujianhaofangfabuguanta
Cozy 2-bed Room
Stayed in Sep 2025
Business traveler
10 review
Outstanding
Posted on Oct 21, 2025
The cleanliness and comfortable living environment here are obvious, and the convenient transportation also received praise. However, what left the deepest impression was the thoughtful and meticulous service.
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Response from Property: Thank you so much for your detailed review! We are delighted to see that you appreciate our living environment and convenient transportation, and your affirmation of our thoughtful service is a huge encouragement to the team. We will continue to maintain this level of service and look forward to providing you with an unforgettable stay again!
Guest User
Cozy 2-bed Room
Stayed in Sep 2025
Business traveler
1 review
Outstanding
Posted on Oct 21, 2025
This hotel offers excellent service. From check-in to check-out, all staff members were incredibly enthusiastic, professional, and responsive. The rooms were clean and hygienic, and the lobby was very bright. Its proximity to the North Station South Plaza makes it incredibly convenient for high-speed rail travel. All in all, it's fantastic and highly recommended.
Original textTranslated by Google
Response from Property: Thank you so much for your thoughtful review and recommendation! We are truly delighted that you were satisfied with our service from check-in to check-out, and that you appreciated the cleanliness of the room, the lobby environment, and the convenient high-speed rail access. We will continue to maintain this professionalism and enthusiasm, and we welcome you to come again anytime!
Quanmumu
Cozy 2-bed Room
Stayed in Sep 2025
Family
9 review
Outstanding
Posted on Oct 20, 2025
The hotel is about 10 minutes from the North Station, so the location is great. The lobby decor is simple yet grand, with cute panda and pink stool decorations. The room was clean and tidy, though some facilities like the windows were a bit old, and the switches needed careful handling. The restaurant offered a rich variety of dishes, and the staff were friendly. Overall, it was a good stay.
Original textTranslated by Google
Response from Property: Thank you so much for your detailed review and positive feedback! We are especially pleased that you enjoyed the hotel's location, the lovely lobby, the restaurant food, and the staff service. Regarding the slightly dated room facilities, we have already provided feedback and will investigate and maintain them as soon as possible. We look forward to serving you again next time and wish you a pleasant stay!
Guest User
Superior 2-bed Room
Stayed in Sep 2025
Business traveler
6 review
Outstanding
Posted on Oct 21, 2025
This hotel near Chongqing North Station is very conveniently located. The lobby is spacious and bright, and the light rail station is less than a 10-minute walk to the right as you exit the lobby. There are also delicious hot pot restaurants nearby, and the hotel offers free parking. The room was large, well-lit, and clean. As soon as we arrived in our room, we were greeted with local snacks and a warm little card. The lady at the front desk was especially enthusiastic and helpful. These thoughtful details really show the hotel's care and attention, which gave me a warm feeling inside. Overall, it was a very satisfying stay, and I would definitely recommend this hotel to my friends and family!
Original textTranslated by Google
Response from Property: Thank you so much for your detailed feedback and high praise of our hotel! The convenient location near Chongqing North Railway Station, the spacious and bright lobby, the convenient access to the light rail station, the free parking service, and the spacious and well-lit guest rooms you mentioned are all core aspects of the experience we strive to create. The local specialty snacks, the thoughtful cards, and the warm service from the front desk staff further demonstrate our care and concern. We are honored that you felt touched and are willing to recommend us to your friends and family. Moving forward, the hotel will continue to uphold this dedication, refining every service detail to ensure a satisfying stay for every guest. We sincerely look forward to your return visit with your loved ones.
Guest User
Cozy 2-bed Room
Stayed in Sep 2025
Business traveler
2 review
Outstanding
Posted on Oct 17, 2025
The room was clean and tidy, and the breakfast offered a good variety, especially the 'xiaomian' (small noodles), which tasted just right. It's conveniently located for catching a train from the North Station. In the evenings, you can also visit Xiong Po Po Garden to browse the flower market and try some local snacks.
Original textTranslated by Google
Response from Property: 太感謝您把入住的美好體驗分享出來~ 您提到房間乾淨、早餐齊全，還特別喜歡小麪的味道，我們特別開心能讓您吃得滿意、住得舒心。也很高興酒店的位置能方便您來回北站，還能順道去熊婆婆花園逛吃，這正是我們希望帶給您的便捷與愜意。期待下次還能接待您，祝您每次出行都順心 ~
Guest User
Cozy 2-bed Room
Stayed in Sep 2025
Family
13 review
Very good
Posted on Oct 7, 2025
The hotel's facilities are quite old, but it's still a star-rated hotel, so it maintains that upscale vibe. The breakfast spread is pretty extensive, and the noodles served for breakfast are particularly delicious. The service is decent too. A big shout-out to the cleaning lady who tidied our room every day. She even noticed I was air-drying clothes in the bathroom and thoughtfully brought a drying rack to hang them properly for us! 👍🏻
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for sharing your detailed stay experience, especially your appreciation for the housekeeping staff. Their initiative in preparing a clothes rack for you is a thoughtful detail that we pay particular attention to. Your praise will motivate our team to continue providing excellent service. Regarding your mention of the slightly outdated facilities, we have noted it down and will gradually work on maintenance and upgrades to ensure a more comfortable stay while maintaining our star-rated standards. Thank you again for your understanding and positive feedback, and we look forward to hosting you again!
Wangziwangwang
Superior 2-bed Room
Stayed in Sep 2025
Family
23 review
Outstanding
Posted on Oct 4, 2025
The front desk staff was incredibly welcoming and even upgraded our room. The location is super convenient, really close to Chongqing North Station, making it perfect for a family trip to Chongqing. Plus, it's easy to catch a taxi around here!
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Response from Property: Thank you so much for your recognition! We are so pleased that the warm reception and convenient location made you feel it was a perfect place for your family trip. Whether you come to Chongqing again or recommend it to your friends, we welcome you anytime. We wish you and your family a happy life!
Guest User
Superior Queen Room
Stayed in Aug 2025
Business traveler
2 review
Outstanding
Posted on Sep 18, 2025
This stay far exceeded my expectations. The hotel's location is super convenient, really close to Chongqing North Railway Station. The room itself was cozy and elegantly decorated, and the bedding was incredibly comfortable. The front desk lady was also very welcoming and enthusiastic.
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Response from Property: 非常感謝您對本次入住體驗的認可~酒店鄰近重慶北站的便利區位、温馨雅緻的客房佈置、舒適床品及前台團隊的熱情服務，均是我們着力打造的核心體驗。能讓您感到 “遠超預期”，我們倍感榮幸。後續我們將持續打磨細節，誠摯期待您的再次光臨。
Guest User
Superior Queen Room
Stayed in Aug 2025
Business traveler
2 review
Outstanding
Posted on Sep 16, 2025
The hotel's location is very convenient, the room was clean and hygienic, and the front desk service was excellent and very welcoming. The facilities are comprehensive, and there's also a parking lot. Highly recommended! Thumbs up!
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Response from Property: 收到您的好評啦！特別開心我們的位置、衞生、前台服務和停車場等細節能讓您滿意～每一份認可都是我們前進的動力，我們會繼續保持，也熱忱歡迎您未來再次光臨，祝您生活愉快！
Guest User
Cozy 2-bed Room
Stayed in Aug 2025
Business traveler
2 review
Amazing
Posted on Sep 6, 2025
The room facilities are a bit old, but it's very clean. The breakfast is worth it, they have freshly made Chongqing noodles and pea and ground pork noodles, which are delicious; they also have rice vermicelli and a variety of other Chinese and Western options. The service attitude is excellent; I arrived late and they proactively upgraded my room.
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6/7
Response from Property: 謝謝您好評裏的每一份肯定與建議！早餐能讓您覺得 “值得”、服務能讓您感受到貼心、房間乾淨能讓您住得安心，這些都讓我們很滿足；關於設施偏舊，我們已認真記下，會盡快推進優化。期待您再次光臨，既能吃到愛吃的現煮麪，也能體驗到更新後的房間～
Guest User
Deluxe Queen Room
Stayed in Jul 2025
Business traveler
7 review
Outstanding
Posted on Aug 24, 2025
Excellent service! They upgraded my room for free, and were super responsive and helpful with any issues I had. They even prepared a breakfast to go for me since I was leaving early the next morning.
Original textTranslated by Google
Response from Property: 每一份貼心服務都想讓您的入住更舒心，您的肯定讓我們更有動力，歡迎您下次再來～