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We first stayed at the Hotel Mercure in Trouville-Sur-Mer as part of a package deal through Brittany Ferries in August 2022, and our experience was so positive that we decided to return for 4 nights arriving Monday 7th August 2023, again through a Brittany Ferries package: We were not disappointed with our decision to return! As before, the hotel was clean, and our room was cleaned daily, and the location of the hotel is superb, just 2-5 minutes walk to the beach, and within minutes (or seconds!) walk of lots of local restaurants. A walk (or ferry) to Deauville, and the beach/boardwalk there is definitely recommended, but please see my previous review in August 2022 for more information on location, and on the hotel itself. However, the main thing which made us feel so happy to return was the staff at the hotel. All of the staff we encountered at Reception were both friendly and helpful. All spoke excellent English, although occasionally my wife would ask if she could practice her French, which was always agreed to, and then embarked on a conversation in French about various things, including our usual need for milk each day for our tea. (Du lait, s’il vous plaît, pour le thé. Nous sommes Anglais!). Specific thanks this year go to Lindsay for her help and patience, although, as stated above, all Reception staff are thanked! We again emphasise to the reader the advantage of booking through Brittany Ferries as this yields a very good saving compared to booking both the ferry and the hotel independently. Overall, again, a very enjoyable stay, and we hope to come back soon! Merci beaucoup!!

Perfect for a short getaway in mundane Trouville-sur-Mer. Super-friendly staff, always helpful with suggestions on sightseeing, restaurants, etc. Nicely decorated rooms and common area. Rainfall shower, comfy king bed, downlighting. Good vibes from the moment you walk through the door

Room and bathroom are very clean. Breakfast was nice. Staff is very friendly. It's a good idea to reserve a parking space and it's in the underground parking at the ****** not far from the hotel. Was disappointed we did not get the room in the main building. Had stayed in same hotel but in main building twice and enjoyed the stay so much that we decided to come back but this time the experience is different. Room is clean but small. WiFi is not working at all. TV is not working at all, alot of statics. No aircon or fan since it's very warm when we were there.

Excellent breakfast buffet with a large selection of sweet and salty food. Location is great within walking distance to everything. The rooms cleanliness is doubtful. There's no separate bathroom which is really strange. The shower is in the hallway of the room. There's a sliding door that separates the room from the toilet but it's difficult to close and doesn't isolate any sound or light. Not good at all if you're traveling with friends or family. Never seen any room like this before. Poor design.

This hotel was amazing, all of the workers were nice. We had a deluxe family room which was spacious, clean ,and comfortable. The spa area was extraordinary with many options and such a nice atmosphere. We really enjoyed the tea room. The sea water pool was nothing like we’ve seen before and was amazing. We also loved the shower area with many options! The fitness center was great but don’t plan on training for a marathon ! The dinner was very good however the wait was a bit too long; we also consider the fact that they were doing room service at the same time. The breakfast was delicious and had many options. The parking was well managed by the concierge! We were in the city! In conclusion, we totally recommend this hotel!