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We were looking for a spa hotel full board. The reviews for the hotel appeared good. It is not a cheap stay so we expected the best. Generally the stay was great and the spa was very nice except you had to book your 2 hour slot. The meals we good and the service was excellent. Problem was it was only two average size plates of food and anything extra was charged for even bread at £6. I ordered a GnT it was £17 plus a service charge so was in excess of £19. A bit OTT. The room was spacious although very tired. The patio outside had two chairs and a table but the floor was covered in bird poop. The bed base cover was torn and there was no extract in the bathroom. The room definitely needed updating. On receiving our bill by email we noted we were charged over £40 service charge for our dinners. First for us. Would we return - no. The following night we stayed near our family and were in a Young's hotel adjoining there pub in Chertsey. Value for money it was exceptional. A great room with everything one would need an a breakfast with proper coffee and cocktails included all for £125 for 2. Unfortunately no 2 hour spa. Dinner for two £50+. Highly recommend.

This is a lovely hotel .. perfect location right next to the racecourse which is an absolute bonus ! First impressions are important and The Lodge staff were so welcoming, friendly , pleasant and helpful .. nice to see staff who really seem to enjoy their job. Our room was spotless and had everything we needed Bed was very comfy, nice smelling toiletries and fluffy towels . Yes the room was fairly small but no issue . Well stocked bar and pleasant atmosphere and appears to be popular with visitors and local residents alike . We also had a lovely cooked breakfast . We can’t fault The Lodge we had a great time . Thankyou we are planning to return in October .

Had a lovely lunch at Donnington Valley Hotel on 14th May. Can highly recommend the Burrata, Plum Tomato Salad, Basil, Breads sharing starter The roast beef was lovely (although my husbands was very fatty, but I think that’s just the luck of the drawer with how the meat is served) there were plenty of fresh seasonal vegetables, that came in a separate bowl and steaming hot which was great. Dessert was amazing, highly recommend the Lemon Tart and raspberry sorbet, it was delicious. Waiting staff were super attentive. Thank you very much.

I stayed in room No. 5, The Jack of Newbury for 2 nights in December. The night before and night of my wedding. The room is a studio with a gorgeous deep copper bath in the room. The hotel and restaurant/pub itself is stunning. It felt so clean, modern with a country/vintage style decor. It was beautiful. It definitely has been refurbished to a very high standard with a fantastic interior designer. The room felt very luxurious. However, there were a couple of items missing which impacted on my stay and may be why the hotel has not yet reached 5 stars, particularly as I was getting ready for my wedding. I mentioned at the time of booking and before my stay that this was a wedding booking, however there was no full length mirror in the room at all. Luckily the room next door was vacant and the door was open so I was able to pop in and out to check my wedding dress etc. but really, every single room in the hotel should have a full length mirror, that’s just basic really. I did ask reception if they could provide one or help in some way and they said they’d look into it but I never heard back. I was just thankful the room next door was empty otherwise I’d be turning up to my wedding without knowing what I looked like! I was also situated on the highest floor and getting down the very narrow and steep stairs in my dress was a scary challenge!! In the bathroom of my room, there was no towel radiator or toilet roll holder. The thermostat was also tricky to navigate and myself and neighbour on the first night both had to sleep with the windows open as the room was so hot but as I was on a main road the room was extremely loud so my sleep over all was not fantastic but in all fairness to the hotel my nerves and excitement also contributed to the lack of sleep. These are all things which hopefully can be easily rectified to improve stays in the future, The breakfast and dinner at the Hare & Hounds was delicious and all of the waiting staff were so friendly and helpful. Although, worth noting that I did request my breakfast to come without sausages but my plate came out with sausages- although this was not a massive issue to me so I decided not to make a comment on this on the day as not the end of the world but worth making a note of on here. Overall, a gorgeous hotel/pub/restaurant and if these issues were fixed/improved/made good, I would love to return again in the future. The missing details do let the refurbishment down I’m afraid and the mirror did play a big issue in me getting ready so it is only a 3/5 for me on this occasion! :(

OK, quite satisfied, the service staff is very friendly, the difference between the standard room and the big bed room is very easy to make mistakes. I must pay attention to it. I made a mistake. The others helped me to change a family room. Fortunately, breakfast. general.

In order to take the children to the nearby school for an interview, stayed for one night, so there is not much demand for the hotel. The facilities in the room are general, the beds are put together, not very comfortable, the health is OK, the breakfast is too poor, the overall feeling is not acceptable for the holiday! The decoration at the front desk is ok, warm and elegant!

Friendly welcome from Chris on check-in, ground floor room opens from a courtyard, noted overflowing ashtray of roll-ups on table outside room door. Room looked OK, warm, clean, and the beds were comfortable. However the bathroom was just plain grubby - shower screen needs some limescale spray and a deep clean round the base, long black hairs (not mine!) in shower tray, splashed and dusty chrome towel rail. Very sensitive shower control took 5+ minutes of constant running before some lukewarm water appeared, although plenty of hot water in basin tap. One decent real ale at bar, average menu and food, fair bar prices. Breakfast, (described as ”continental” on the phone when I booked) took some finding as the pub was locked up and deserted. When we eventually found it (none of this had been explained to us on check-in) it turned out to be a small dresser of help-yourself items in a lobby at the foot of a stair, comprising of a clingfilmed basket of croissants, a bread bin, pots of jam, mini-packs of cereals, milk in a fridge below and - randomly - a toilet roll. I washed a croissant down with a cup of instant coffee made in my room, and left.