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Would love to give this hotel a 5 star excellent, but in fairness to the hotel, a large group of guests arrived with about every lamborghini, maclaren, and ferrari sport car in existance who were very noisy. Now don't get me wrong I love.the sound of fast cars, but running down the corridor at 2 in the morning and yelling ” is it this way?”. Then being woken up at 6am with people doing the same thing I considered a bit unsocial. So really the.hotel is great, fantastic breakfast, comfortable room and the restaurant is fantastic. It gets let down by guests. Oh the pool and spa were worth.the extra cost. Very helpful and friendly staff.

Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!

Excellent location with super views. Ideal for a couple of days in Bristol. Lounge exceedingly comfortable for lazing around reading. Bar was great for an evening snack well priced and very tasty. Room was clean and comfortable and all in all a great venue.

We arrived on a late flight from Portugal with a particular room booked which we had done through a third party booking service (queen). The hotel was clearly very busy and we were put into a room with twin double beds. This was not ideal and we asked the receptionist if it was possible to have the room we had booked. She moved us to a much nicer room (same footprint but better layout which meant I could share a bed with my husband!). This was a real 5/5 from us because despite an initial problem the really kind and professional receptionist went out of her way to fix it, and also comped us a couple of drinks which was unexpected and massively appreciated. It has made me much more likely to choose this chain again, knowing that a small hiccup will be dealt with nicely. Great staff. Room was comfortable and well proportioned and I like the fact that the toiletries are in dispensers so less plastic waste! The bar was lovely as well with really nice common areas to relax. Late night bar staff were charming and friendly. Well done Hilton!

The location of the hotel is very good, the hall is also very atmospheric, and the rooms are also very good. The facilities are complete, the decoration is warm and unique, and the service is also in place