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As the name implies the hotel is right by the castle and within easy walking distance of the sights and the Roman bridge. Parking is available immediately under the hotel with a lift. Our bedroom 105 was large, comfortable and well equipped. Breakfast was good. All the staff were welcoming and helpful. Very good value at €85 b&b.

We only stayed one night as part of a longer N2/Portugal tour road trip but if I could give a mark more than excellent I would. We were so very impressed with this hotel - one of the best surprises of our trip. That ibis can take an old building, bring it back to life and turn it into a hotel without charging people a load of money to stay there is fantastic. Well done Ibis :=) We won't be returning to Chaves since it was part of our longer trip but we will definitely be looking out for Ibis Style in the future. Our room wasn't enourmous, but everything we needed was in there with storage for clothes and a very comfy bed - we both had a good sleep. Bathroom was good with a big walk in shower and plenty of hot water.

I went to Chaves and decided to stay at this hotel because another one was no longer available. It turned out to be an excellent decision. The rooms are good; the common areas are very good; the availability and friendliness of the staff is impeccable; and they were kind enough to offer me breakfast, which wasn't included in the booking. What's more, the price is fair, especially considering the quality of the space and the services. Congratulations! You've won a customer.

We booked a one night stay the Forte de Sao Francisco en route between Santander and the Algarve, The public rooms and bedroom are in a tastefully restored old fort. Excellent dinner and breakfast. Plenty of parking close to reception and the rooms. The staff are amazing and could not be more friendly and helpful. Where this hotel went the extra mile for us was my wife left her favorite coat in the room when we checked out The receptionist arranged for the coat t be couriered to our holiday home in southern Portugal, and then would not allow us to reimburse them with the cost, How's that for service ? We will certainly be using the Forte de Sao Francisco when we next visit Chaves, and would unreservedly recommend this lovely hotel to other travelers looking for accommodation in northern Portugal.

The hotel was excellent. The staff were professional and friendly. The room was great and the bed was very comfortable. The pool area is nice and plenty of sun beds. I used the spa and Sonia was a fantastic masseuse. The food in the hotel really tasty - dinner and breakfast. The only reason I didn’t give this a five rating was that the balcony floor in our room is dangerous. The spacing in the decking is too wide and the chair I was on fell though the gap - giving me a nasty bruise. The hotel staff responded very quickly to repair the floor but not interested in my well being

Excellent hotel to rest and be close to the centre of Keys very well-known and available staff around gardens and fantastic views Free parking park large rooms, comfortable and clean indoor pool with hot water Jacuzzi, sauna and Turkish bath Diverse and quality breakfast I recommend everything without hesitation

Great place to stay in the thermal NorthEast region of Portugal. Well located, has an amazing staff, always clean with a slight flower aroma in the air. Didn't have the opportunity to try the pools (indoor or outdoor) but had a great relaxing massage. And it's just a 2-minute walk to the thermal spa. I'll be back for sure.

I don't know where to start really. The whole experience at Vidago Palace was truly perfect. From every member of staff, food in all the restaurants/bar, bedrooms where I had the best 4 nights sleep that I had in ages, the grounds and the excursions. If you want a special holiday or short escape, visit here. You won't be disappointed.

No es un hotel PET FRIENDLY aunque se vendan que sí. Cobran 30€/noche por mascota y no puede estar en ninguna estancia del hotel, solo en la habitación. Atención por parte de la recepcionista del momento de la llegada muy mala. Spa muy pequeño (piscina, pequeño jacuzzi, sauna y un par de duchas frías). Zona de la piscina exterior buena aunque está todo cubierto alrededor de césped artificial y se calienta mucho y resulta desagradable caminar por él. Buen servicio en esa zona del hotel, tienen una pequeña carta de comida y te la sirven directamente en la zona de piscina. Habitación pequeña, el baño no tiene puerta solo cortina, poco armario y zona donde dejar maletas escasa. Cama grande muy cómoda, cama supletoria muy muy incómoda. Situación del hotel privilegiada, zonas donde comer y cenar cerca y varias tiendas de alimentación.