Hotels near Holy Family Catholic Church, Comal County

My wife booked a room here for our family to stay in your motel on Thursday June 15th. We got here at approx 1pm, maybe a little later and were instructed to pay a further $20 for early check-in to an empty room that had already been cleaned... Ok, no worries.  Then, when we went and asked for linen for the pull out couch, we were charged another $20 for that because there were 6 of us in the room and we had booked for 4. The room sleeps 6, we paid for the room, not how many bodies we were putting in it. The condition of the room was adequate. However, here is some sort of blood or feaces on the bath tub though (pic attached). The pull out couch mattress is in poor condition, the stains on it are atrocious. The gentlemen on the front desk has been nothing but rude to us. It feels like he has stolen $40 from us, as in the past, staying at other motels, we have NEVER been charged for early check in and we have NEVER been charged for extra linens or additional people in the room. Im not asking for a refund, but I would like our $40 back. The treatment we have received from the gentleman at the front desk has been far from acceptable and he is the manager. And, our online bill and paper bill do not allign. Bit the junior behind the desk said ”he would take care of it.” We come up here a few times every year to float the river and we always stay in hotels. We thought we would give this 1 a try. After today and what has happened, unless this issue is resolved, we wont be back here.  At present we haven't asked him to extend our stay... We will be going to another hotel later today. The only good thing about this hotel is the shower.

Spent two nights here while in town for a wedding. I called ahead of time to try to get an early check-in (1:30-2:00) and they gladly accommodated. Having the seating area was great, as it allowed us to stretch out without just staying on the bed the whole time there. The beds were fairly comfortable, but I'm really starting to dislike the hotels using the small pillows on the beds. I just can't seem to get comfortable with them. The breakfast was very nice, and there was a very nice lady at breakfast that was so friendly and she greeted almost everyone that came in. All the staff was helpful and nice throughout the stay. All-in-all, I'd stay here again.

Hotel is comfortable and has a nice pool and lobby area. Breakfast is $12 and Diamond benefit is only $10 so that could be improved, but breakfast is good overall. Bar has draft beers which is great given the evenings can still be really hot. Emily at the front desk was outstanding in handling multiple simultaneous guest questions and helped quickly fix a room key reset. Rooms are starting to show their age and would benefit from updating soon. Keurig coffee in the room which is great.

One of the best hotels I have stayed in. Not sure how old the property is, but it feels new because it is so clean and well maintained. We stayed in a King room on the pool side, top floor. From the bed , there is a great view of the hills to the north through the large window. The window has a privacy/sun shade along with a blackout shade. The room has the best layout I have ever seen and feels very spacious. None of that cramped, claustrophobic feeling. The bathroom is large and well laid out. The shower is large, with glass doors. The shower head has good water pressure, and the water is hot. There are good quality bath products in wall mounted dispensers both in the shower and at the sink. No cheesy little bottles here. Breakfast is good but not excellent. Main course is the same cheese omelet you get at many hotels, but they also have sliced fried potatoes and link sausage. The sausage was quite good for a hotel breakfast. They have all the other usual items that you might want. The outdoor pool is better than your average pool. Ver clean and well maintained. It was very enjoyable sitting out by the pool. Other positives: Good soundproofing; good tv with HBO, ESPN etc; good bed and comforter; good quality extra blanket; good lighting. Negatives are very few. The entrance to the hotel is not well marked and is not obvious, so is easy to miss. Also, the last time we stayed there was a problem with the AC. The staff resolved the problem quickly by moving us to another room. The AC in that room worked flawlessly. I want to commend both Trevor and Isabel. Both showed excellent customer service skills. But more than that, they both had a caring attitude. Trevor helped us when we called to get an early check-in. His phone skills were perfect. Isabel resolved the problem with the AC for us in a way that left us completely satisfied.