Guest User
September 18, 2023
I want to let everyone know how I experienced my holidays to ensure that those who can read are already prepared not to be scammed. We were supposed to stay in that facility from September 12th to the 16th. We arrive at the facility, we check in and we arrive in front of the apartment door and the first thing we find is the broken-in door that doesn't close properly... we go inside and find the glass of the window is broken, we check the appliances and there is a stained fridge, a dirty and dented microwave, the oven full of insects in the back and full of dust. We went to the reception and found some girls who, on these occasions, shouldn't even be there, we explained the problem and, despite them making fun of us despite the evidence, we remained calm and waited for them to give us another apartment . The director was off sick about all this and there was no way to talk to some delegate who could help us. After an hour they gave us another apartment which was also uninhabitable due to the dust, the cables of the appliances stuck with insulating tape, the stove which didn't even turn on with the uncertainty that there was a gas leak. From there we asked for a refund of which they only gave us the tourist tax. We relied on Booking and after a week of hassle, given that we had not stayed in that facility, it was agreed to refund 50% of the amount paid, although it was not normal given the inconvenience they created for us and given the fact that we didn't even sleep there. Talking to the manager about how we wanted to proceed, he told us that he would provide a refund and that wasn't the case, then instead of taking care of the customer, he just made fun of us by saying that before checking in we had to check the room when such a thing has never been heard of. To date we have had confirmation that he was just a huge exploiter from the moment he told the people who work at Booking that he would continue with the refund and he didn't. Now I will post photos of what I found because it is unacceptable. Not to mention the fact that it was written that it was quite connectable to everything and instead it was high up in the mountains, lost an hour from everything. With this I hope that it is useful to you and that it can make you take into account that as a structure and people they should not be taken into consideration. We were careful about recording everything and we advise you to do so on everything given the way things were turning around. Obviously everything will be passed through social media so that everyone knows who to trust or not.
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