Latest Reviews for Da Nang Hotels

Mercure Danang French Village Bana Hills
4.5/51368 Reviews
I would like to share some feedback regarding our recent stay at your hotel. Overall, we found the location to be a great spot to relax, especially with the excellent facilities offered by Sun World Ba Na Hills. We came to celebrate both our anniversary and Christmas, and were excited about the experience. On the first day of our stay, we encountered an issue with the hot water. We called for assistance and waited nearly an hour for someone from the hotel to come and resolve the problem. It is now almost 10 PM, and the outside temperature is below 19°C, making the situation quite uncomfortable. On the second night of our stay, we were unexpectedly woken up at 7 AM by a housekeeping staff member. She informed us that we had requested a repair for the hairdryer, which was not the case. We tried to explain the situation, but she ignored us and entered the room without our consent. After checking the hairdryer, she left her master key behind. Later, she entered the room a second time, but fortunately, my husband had already finished his shower and was dressed. I find it difficult to believe this happened at a Mercure hote

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