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Canopy by Hilton Dallas - Uptown
4.5/5100 Reviews

Canopy by Hilton Dallas - Uptown

Uptown Dallas Dallas|3.01km from city center
The first thing I will say is ”SHAME ON HILTON!” if they run a staff with so few people. We were there Fri-Sun. There was ONE valet the entire time who worked open to close. He really was one of the best things about the entire hotel experience and worked his butt off! Seriously, the guy has a way of making you smile. The front desk clerk, Estafania, (there were only 2 the entire weekend) was crazy sweet and helpful! The wonderfully great lady at the entrance bar makes amazing drink. THIS IS WHERE THE GOOD ENDS. THIS WAS NOT A $400/NIGHT ROOM! The carpet in the room was gross and stained. The toilet wouldn't flush unless flushed multiple times. When maintenance came, they basically told us to stand and hold the plunger down longer or ”flush twice if you need to”. The TV was a pain and would randomly go back to the menu. The radio never worked correctly and wouldn't stay on and it was the ONLY way in the room to listen to music. There was an area where the clothes hung that had a ”chiller” built in to a cabinet. The thing hummed loudly most of the time. ”BUT! THERE'S A TERRACE!” you say. The chairs were so gross and frayed, we never actually got brave enough to sit in them. Perhaps some of these things are normal in Texas, but we asked for late checkout. Anything beyond 1 hr and it was another $50 to a half day's charge. They promote the ”rooftop bar” but what they forget to tell you is that it's open to the general public. You're not going to find a seat there unless you get there early! We were ”given” a sad little bag of two generic waters as a ”check-in gift”. Valet is $35 a day but after seeing stores CHARGE A VALET just to shop at them, I guess it's not too bad. They hold a $50 a day charge ”in case”. No included breakfast - that will cost you another $15. I had expected nicely decorated and great beds, especially for the price of the room. It had been 12 yrs since I'd had a real vacation. I expected better for the cost.

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Explore Guest Reviews of Hotels in Dallas

Searching for hotels near Uptown? Compare room rates and reviews to find your ideal stay.
Warwick Melrose Hotel
4.3/5102 Reviews
I just had an overnight staycation at the Warwick Melrose hotel and it was absolutely wonderful! I highly recommend joining The Journey Club to secure the best rates for this hotel and also earn points. Everyone at the hotel was extremely attentive and friendly providing an excellent guest experience. The hotel has beautiful old world charm décor yet full of modern amenities. We had a fabulous experience at the LeSpa and highly recommend the hot stone massage. We spent the afternoon at the pool which was relaxing and very enjoyable with lots of shade options available to hide from the Texas heat if you need. Angela in the Library Bar was fantastic and we had a very delicious Beef Tenderloin for dinner. Our room was beautiful, large bathroom, dressing room, electronic plugs for laptops and fantastic lighting. Beds and pillows were luxurious and comfy. I can't say enough wonderful things about this gem of a hotel. Andrew Wright the General Manager has done an amazing job maintaining 5 star service across all departments.
Dallas Marriott Downtown
4.3/5105 Reviews
Dallas City Center
I thoroughly enjoy my stay when at the Marriott downtown. I would wish the valet parking service could be swifter as I had to wait about 20 minutes for my car to arrive even after calling for it to be pulled before checking out of the hotel. Other than this, my stay was as good as it has been in the past
Fairmont Dallas
4.2/5122 Reviews
Dallas City Center
Our daughter and her roommate celebrated their 21st birthday at Fairmont Dallas with friends. From beginning to end, the staff was attentive to their every need to insure a special weekend was enjoyed by all. The facility, pool, and restaurants were all great and they loved the location as it was close to so many attractions. The Fairmont was excellent!
Hilton Garden Inn Downtown Dallas
4/5103 Reviews
Dallas City Center
When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.
Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White
4.1/5108 Reviews
Stayed here for a couple nights recently. The room was large and clean. The shower worked fine. The refrigerator was huge and there were plenty of dishes to use hiding in the dishwasher. I must agree with another reviewer that the breakfast was not great; it was average. Our only complaint is that it is a noisy hotel. That is to be expected near a hospital, but there was a great many additional noises besides the ambulances and it was these that woke us up or kept us up at night. The windows and door seemed to channel sound into the room. The staff was extremely helpful. The dude at the front desk last Saturday was extremely helpful and welcoming.
Element Dallas Downtown East
4.3/5106 Reviews
I enjoyed the ambience of the hotel..the staff is friendly… The food was delicious and it was a peaceful place close to everything

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