While the room was clean, and comfy I was little bothered that we had to walk nearly 100 yards to get to and from our room. The lack of signs made me feel like a mouse in a trap trying to find my way out. My hubby has a foot issue and it really bothered him that we couldn’t get to and from the lobby easily.
Secondly, two night stay and we missed the first mornings breakfast. Hubby and I decided to pack and carry everything to the second mornings breakfast so that we did not have to walk the ‘green mile’ to get our bags for checkout. It was 9:45 and I told my husband I would head down and get our breakfasts prepared before they closed at 10, if he would gather and bring our one suitcase and overnight bag.
When I get to the breakfast bar, I start gathering eggs and bagel, sausage and such while waiting on one young man making a waffle. Once that man was done, I saw the woman picking up the waffle machine (9:55) and I asked if I could make a waffle and that I was waiting on the machine to be free. She told me quite abruptly - ‘there is no more waffle mix’ as she picked up the machine and packed it away. I was taken back by this because the gentleman before me was able to make one. Her attitude was a little rude as if I was inconveniencing her. Her name was Nancy and I hope the managers read this review. I looked at my watch it was still BEFORE 10 when I asked.
I expect more is customer service from a Hilton property.