Pearl Swiss Hotel

Formal Complaint — Pearl Swiss Hotel Subject: Formal Complaint Regarding Unprofessional Behavior of Staff Member — Pearl Swiss Hotel Dear Pearl Swiss Hotel Management, I hope this message finds you well. I am writing to formally report an incident that occurred at your property. Date & Time: 31 October 2025, 23:19 (local time) Location: Reception area Staff Member: Manager — Mr. Qamal Sohail Guest Name: ****** ******* Room / Booking Name: room number: 723 booking number: **************** During my interaction with Mr. Qamal Sohail at the reception, he unexpectedly raised his voice at me and refused to assist with my request. This behavior made me feel disrespected and uncomfortable as a guest. Moreover, The water from the bathroom leaks onto the floor every time I take a shower. There's a lot of dust in the room. They forgot to provide us with a foot towel on two occasions, and they never provided us with a face towel. Only one of the power outlets in the room works. The breakfasts are not very tasty. They even have a broken coffee machine, and no one is willing to fix it, despite my numerous requests. I found it extremely uncomfortable to stay in this 4-star hotel. I booked this hotel from October 28th to November 1st. And I booked the same hotel again from November 1st to 3rd on trip.com at 8:00 a.m. on October 31st. I have already paid for the reservation and received a voucher from trip.com. However, the hotel has not received a booking confirmation email. This is the first time I have encountered such a situation during my travels. All the hotel staff refused to help me in this situation, citing that they could not extend my stay until they received a confirmation with 5 digits. Despite my numerous requests for assistance, as this was the first time I had encountered such a situation, the staff did not provide any service or help me. As a result, I wasted my money. I was also very stressed. My wife also experienced significant stress due to this incident with the hotel. She is currently ill and should not be subjected to such stress. Dubai is globally known for its high standards of hospitality and respectful guest treatment. I trust that this situation does not reflect the values and service philosophy of Pearl Swiss Hotel. I kindly request: • A formal acknowledgment of this complaint • Clarification of actions taken regarding this matter • Appropriate service recovery to restore my guest experience I am confident this issue can be addressed professionally and constructively. Thank you in advance for your attention and cooperation. I look forward to your response. Warm regards, ****** ******* Phone: +*********** Email: ********************** Reservation Number: **************** Room number: 723

Not maintained and high price hotel due to season time , and close to metro station

The Receptionist were VERY RUDE AND UNPROFESSIONAL if I hadn't made payment online I wouldn't have stayed.

Locationa was great. They have upgraded me also in a Suite 1 bedroom for free👌. Reception was easy to talk for what i needed. Great stay!

Location is between Union and Al Rigga metro station. Easily accessible and many restaurants to eat.

Was good couple days clean and good stuff helpful