Comfort Inn Hoffman Estates - Schaumburg

Rocky was at the front and very attentive. I travel frequently and tried various places. This hotel is conveniently located, clean and the staff is very friendly and always remembers me. The price is also very good

They charged me $25 extra for my son who is a child (age 15) because it was supposedly on their hotel policy, which I read their policy and it never states a age range for what children are free or how much they’d be. They also charged me a deposit fee of $100 that was not stated on ******* as compared to other hotels that I looked through the website on the same day of booking the room for 2 adults and a child. My room was a two bedroom for up to 4 people and they charged me more when there shouldn’t be a difference in payment for another person. The staff that checked me in was also providing terrible customer service and was ridiculously rude for a simple question that was asked because he caused a confusion when stating things related to my payment on ******* as “ oh they only care about the money that they charge and if you want to claim your money spent ask them.” but knowing as well ******* tells you what is required offers given for a booking for customer satisfaction in savings. I was absolutely shocked and disappointed with this hotel. I spoke the following morning when I checked out to a different staff person and they were trying to provided proof of their policy for the deposit and extra charge for my child and they themselves weren’t able to give me any proof of so said & stated that the manager would call me for my refund and have not received my refund for the extra charges.

Room was very clean, comfortable, and updated. Property was quiet. Good breakfast. Staff was readily available for any questions or problems. Only problem I had was shower doors were not installed properly and would not stay closed. Will definitely stay there again when in town.

I was told i had to pay $100 even after showing them i already paid with a reservation number

We always stay here when we visit the Schaumburg area. Staff has always been very courteous and hotel is quiet and clean.

Easy to get to. Quick check in and amazing staff. The rugs are pretty nasty but this is my go to place when in town.

Property was clean, staff was great, there is a $100 deposit that I didn't see on the website, even if you paid in full prior to stay. We were able to leave $100 in cash at the front desk and they returned it to us at check out. Huge breakfast area and lots of food to choose from. Very pleasant stay.

I had noise neighborsplaying tv to loud. Otherwise it was great

The room was nice for the price. A couple small maintenance issues that werreported when we left, but overall a nice room.