El Obour City Hotels with Airport pickup service

The location was very good - close to the airport with regular airport shuttles to and from the airport. The food was good too. The breakfast service was delicious with a wide variety of options. However, the room facilities are old and need an upgrade to bring it up to current standards, especially the bathroom. The bathtub glass door only covered half of the length of the tub and water spilled on the floor most of the time. Also the bathtub drain was blocked and water did not flow out easily. The electrical outlets in the room were quite few and it was challenging connecting our laptops and phones at the same time. Apart from the room facilities, the hotel was quite nice.

I would never recommend this hotel to any of my friends and family, their management sucks, zero customer service. I came from California for a week for my cousin wedding, I booked seven nights Though chase sapphire who uses Expedia, and after one night my plans changed. I contacted the hotel to see if I can checkout 2 nights early, they said your reservation was prepaid through Expedia and I need to call Them for approval, I called Expedia and because of time difference they couldn’t reach the reservation department that only operates from 8am to 5 pm. I was then told to call back during the hotel business hours, I called back the next day I was told by Expedia that they are ok with me checking out early but they will need to contact the hotel for partial refund. I was placed on hold then I was told that they couldn’t get hold of anyone from the hotel, they’ll try again and then they’ll call me back once they are able to reach them. I asked the front desk employees to please respond when Expedia try to call them and I was straight was lied to my face and was told that the this has nothing to do with the hotel because and it’s Expedia decision since I paid through them. Next day I called Expedia back to find out that the hotel declined early checkout credit, I asked to speak to a manger, the front desk manager lied to me again it’s not up to the hotel it’s up to Expedia not knowing that I already called Expedia and the customer service representative was reading the response from the hotel notes, I confronted the manager when he found out that I had Expedia on the speaker phone he asked me to mute them so he lie to me again and tells me whatever BS he needs without Expedia hearing it, very unprofessional big scammers.

Good hotel location as it is too near to downtown. Good room cleaning and staff service and special thanks to Mr.Mohamed Barman and also to Spa Service . We are planning to come back in next July and this hotel is so recommendable for a business trip.

Excellent hotel, great location, friendly staff, directly cinnected to terminal 3 of cairo airport. Hotel room is very clean and have s modern decoration has a chinese restaurant that offer great chinese food.

I love Hilton and tend to stay at them due to status but this one my goodness. The hotel looks so  nice on the inside you arrive go in the Lobby and its like wow but  the outside look especially  by the pool area looks terrible. The only good service we had at this Hilton was Martina Naeim whom  emailed us before coming to this Hilton she helped by accommodationing  us with early check in. The check in desk isn't really traditional  its just common deskz which throws you off.  Ola was our  front desk person and she waa great and  helpful she  explained the policy and procedures as we checked in early from the airport, dropped our luggage in our room and went for an excursion for the day. We got back around 3pm and went to the pool area. As soon as we got to the pool area some man with a life guard shirt started asking us about a $1 stated we owed money and to pay our bill.  We just back got to the hotel after our day excursion and we  were only here for one day so we were supper confused and this interaction and the man never came  back so it left a sour taste. Next  after this experience we wanted beer from the pool bar which for some reason  the bar was out of most of there beers. We did get one and hung out by the pool area but 20 mins after getting our beer the bartender  comes with a check stating he is closing in 20 mins so we asked for another one which he got one and we signed the checked. We thought that the area must close soon. It started getting loud in the pool area due too 2 weddings in the area.   Well 30 mins after the bartender  brought out the 2nd beer this  same bartender walked  back and forth asking if we wanted another beer. We assumed he be closed by now since he told us he be closed 30 mins prior so we were definitely not gonna order another one as we were upset that he lied and then the pacing back and forth was not very pleasing. Plus the noise from both parties began  to make it unbearable  to be outside. Definitely don't get a room facing the pool this was terrible.  Two  weddings were going on outside and the pool area was not relaxing so went to our room. This was even worse the noise from both parties made the room vibrate and was so loud, it was very hard to get sleep.  The good about this place was the lobby which is gorgeous, the beds were super comfortable and I loved having the complimentary airport shuttle to the airport every hour.  But this is not Hilton I suggest. No shuttle service from airport, no complimentary breakfest bags(we had early flights so didn't get to enjoy breakfast), and no happy hour deals. Not a place I would come back to. Hope they come back with Hilton standards.

The hotel was terrible, upon entering the lobby, people were smoking inside. And my room was SO old, it did not look like the booking page photos, the bathtub was all scratched, the bathroom just looked so old and gross. The vent was NOISY and smelly. The sofa looked like it was 20 years old and all dented. The bed did not look made. Pillows looked like it had just been slept on. The lamp shade was crooked. The carpet looked so dirty. This hotel is in need of a renovation. I couldn’t stay there after what I saw and requested a change of room. And they were able to put me in the new annex and it looked much more acceptable and normal there.

I had a great stay at the hotel. The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable. I wouldn’t have seen the best of Cairo without the help of their amazing navigator named Abdo. He was very helpful in every way!!! Thumbs up Abdo and thank you so much! Looking forward to visiting your hotel soon.

Cleanliness is excellent and quick response service from the phone. And the pool enjoyed by the children. The bar service is excellent and the food is clean. And the workers are very nice. Especially the cleaning lady, Dina, Muhammad and Mustafa.

Best hotel ever kindly staff and also cleanliness is the best♥️ I will use this hotel again when I come back to Cairo

Excellent location, Excellent Service, Excellent Facilities, Staff have great attitude & behavior, High Quality Food with amazing variety, Pools was very clean and reasonable size, Safety & Security was Excellent, I Enjoyed all services & facilities specially SPA.