3-Star Hotels in Erie County

First, currently I’m cuddled in bed in the hotel! So I haven’t even left yet! Staff was amazing! Room good! But my praise comes in a different light….. The on site restaurant “safari grille”. Oh. My. Gawwwwwd. I was honestly terrified to try, but we were tired and hungry. I chose the tomato basil bisque and grilled cheese. My hubs had wings and Cobb salad! My bisque was mind blowingly amazing!!!!! The sammich was perfect. My husband who is hard to please, said they were the best wings he’d ever had! I don’t know why this place isn’t more on the map! You are top notch! We WILL be back!

We were going to spend one night at this SpringHill while passing through the area on our way back home from Vermont. Unfortunately due to some issues, we had to leave the same day we checked in. When we arrived, I was greeted by a very strong chlorine smell in the lobby. It didn’t really affect me, however it was highly noticeable. We then checked in, the young man working the front desk was unprofessional and rude. He didn’t really acknowledge us and refused to answer any questions we had about the area and property. It sadly was more of like a McDonald’s arrival experience. We then go up to both of the rooms we were assigned, one on the 4th floor, the other on the 3rd floor. We open the door to room 412 and was greeted by the most overpowering air freshener/cleaning smell, (I’m pretty sure it was bleach or something) it was really bad to the point where my eyes started burning and got a horrible migraine. It was as if they were trying to cover something up. I’ll put it to you this way, I was only in the room for two minutes, by the time I left my clothes smelled like the chemical. We then go to room 322, the other room we were assigned. As soon as I opened the door we were greeted by the same exact overpowering air freshener smell. It’s clearly like they’re trying to cover something up in the rooms. We then go back down to the front desk and were greeted by a friendly older woman. She was very kind, apologized, and cancelled our reservations with no penalty. Overall, due to our experience I don’t think we’ll ever be back. If you have asthma or any autoimmune condition do not, do not stay here!!!! Otherwise, if you love the smell of chemicals and overpowering cleaning products this place is for you!

The difference a day made! I have only positive things to say about my experience at this hotel. Check-in was welcoming and informative. Without prompting, I received a detailed orientation to the site and its amenities, and was encouraged to use them. The commitment to providing outstanding customer service at the Courtyard by Marriott Erie Ambassador Conference Center extends beyond the front desk. Literally every employee I encountered was helpful, gracious, or attentive. For example, one employee gave me recommended two local grocery stores. This morning's breakfast was bountiful and tasty. By contrast, yesterday's breakfast at the Home2 Suites Erie was basic and blah -- breakfast bowls heated by a lamp, plain bagels, and cereal with milk. No yogurt. Mainly for work, I spend approximately 60 nights per year at hotels. I recognize that hospitality is largely performative. Even if hotel employees are in a bad mood, they tend to meet the expectation to smile and provide useful information. My stay at the Courtyard by Marriott Erie Ambassador Conference Center was flawless. This was a sharp contrast to my previous night's stay at the Home2 Suites in Erie. Unlike at the Courtyard by Marriott Erie Ambassador Conference Center, where my stay was very pleasant, there were zero smiles at the Home2 Suites in Erie. At the Home2 Suites, I was not greeted by name, even after I introduced myself to three employees -- front desk; front desk manager; manager on duty. When I tried to ask questions about the location of the elevators and when breakfast was offered, the front desk manager stopped emptying the trash to butt in the conversation and threaten to cancel my reservation. I obtained that information from the manager on duty, but only after she looked it up. My room at the Courtyard by Marriott Erie Ambassador Conference Center was clean and comfortable. All the expected amenities were present. Nothing was untidy. By contrast, my room at the Home2 Suites by Erie was clean-ish. There was no lotion in the bathroom. There was no hair conditioner in the bathroom. In the shower, I noticed a VERY dirt place where one might place a bar of soap. While showering, I discovered that there was NO shower gel in the wall-hung dispenser. When I removed its cover, I confirmed the dispense was bone dry. Yet another letdown by the Home2 Suites by Erie. I mean, essentially an employee has to *never* check the dispenser for it to be empty. I had high hopes that my next stay at the Home2 Suites, for which I had pre-paid would be more pleasant. I confirmed my reservation with Hilton Honors on 5-31-23 and 6-1-23. I used the Hilton app to select my room and check-in on 6-1-23. As I approached the front desk at 3 p.m. to get my card keys, I saw the side profile of the front desk manager from the day before. She dashed into the office, closed the door, and canceled my reservation at 3:02 p.m. In my experience, that is an all-time low in customer service by a hotel employ

When we arrived there was a towel still on the bathroom door, you could tell that the towels in the other bathroom hadn't been replaced, one of the toilets had pee stains on it, and the fridge door was dirty (see pics attached). There's simply no way that anyone took time to clean the room! Thankfully, I always travel with sanitizing wipes to wipe everything down before use but the room should still have been cleaned. The hotel itself is in a great location for shopping, groceries, and dining. The suite was spacious for the three of us and had a kitchen with a full size fridge, microwave, and dishwasher. Unfortunately there was no cutlery, plates or cups in the suite, so we had to take extras from the breakfast area and use that during our stay. ​Breakfast ​menu options such as: sausage links, bagels, juice, waffles, yogurt, coffee and tea, etc. ​were available each morning. Although the staff was friendly and accommodating, I was disappointed that the Homewood Suites brand that I've grown to really enjoy didn't meet the standard this time around.​

With a stay at Victoria Inn in Erie, you'll be within a 15-minute walk of Lake Erie and Bayfront Convention Center. This bed & breakfast is 5.3 mi (8.5 km) from Waldameer & Water World and 8.5 mi (13.7 km) from Splash Lagoon.A complimentary local cuisine breakfast is served daily from 7:00 AM to 9:30 AM.Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and refrigerator in a common area. Free self parking is available onsite.Make yourself at home in one of the 7 air-conditioned guestrooms. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks, and housekeeping is provided daily.

We were pleasantly surprised by the size of our king room suite. The full sized refrigerator was a huge plus. It did need some attention given to the carpet in the living room area as there are (what looked like) tomato sauce stains and a juice stain. It also needed vacuumed better. The mattress was softer than we are normally used to, but wasn't bad. I think it's the first hotel room I've ever walked into and the a/c was actually on and the room was nice and cool. The breakfast was a normal hotel breakfast, w/o orange juice. Nothing special. My husband said ”they use real eggs and not carton or powdered.” Being a holiday weekend, they were having trouble keeping up with the supply/demand for breakfast. It is noisy at night until about midnight with cars and motorcycles flying up/down the street. Music across the street is also pretty loud. I cannot say enough about the front desk staff. Matt was extremely nice when we checked in, and he also came up to the room because we couldn't figure out the bedroom TV. It's only about a 3-4 minute drive to Presque Isle State Park. All in all I would consider staying here again.

Need better breakfast selections and have someone there running front desk. It's hard to find someone when you have an issue because Noone is at front desk, sign states had to go upstairs but he was out front smoking. Very unorganized hotel but some has nice amenities.

I have stayed here before and enjoyed the stay. Was not as pleased this time. The setting is beautiful and the room was very nice but I was not as pleased with this stay over all. I had checked in early in the app and asked for early check in. I was never sent a notification my room was ready, so I arrived at normal check in time. However, once there was told my room was not ready and they couldn’t give me another room because I had already checked in on the app. So I not only didn’t I get early check in but couldn’t even get in on time. No extra points were offered for my inconvenience either. There were kids in the pool during adult swim. Also unsupervised children in the gym jumping on the exercise balls. I realize this isn’t really the staffs fault but maybe monitor a little better and remind parents of the rules.

This hotel is very clean throughout and is in a nice scenic location. The breakfast area is quite small but had an excellent selection with something for all five in our party. There were two significant surprises/disappointments for our family of five adults. The ”Fitness Room” and missing hot tub. You will see in the hotel's website photos a hot tub by the pool and in the fitness closet, I mean room, a rack of free weights, treadmill and recumbent bike. Well, this room is tiny and also houses the washer and dryer. It is clearly not a fitness room but more like a small utility room. There is no bike and the treadmill didn't work. They are 'waiting for parts.” All that remained was a rack of weights and a small bench in the middle. Did I mention the room is tiny? I realize many people may not care about these items, but when you are an active family and expecting to be able to workout while away, and specifically pick a hotel that has fitness facilities, it is quite a let down. Other than that and the hot tub, it was a very nice place to stay.

Going to the hotel where Buffalo City is passing by, breakfast is too much to deal with, just a few slices of bread and milk, it is difficult to say. But better than nothing!