I made reservations s for 2 rooms and asked for them to be on the same floor. I was told when I called to check that they were located on the same floor, unfortunately when I arrived this was not true. Also my suite was not ready at check in, I was told she would notify me, thst did not happen. Nor were the lg bath towels brought that she indicated would be delivered. I had 5 minor children with me , these small consciences woudhave been appreciated.