Hotels near Leonard＇s Museum in Fort Worth

This is a remodeled Raddison, so of course its a nice hotel. Unfortunately, the brought in a management company to save money, and boy does it show. After arriving and being verbally berated by a sexist GM, who made me cry in the front lobby- in front of all his employees- and told me that's a ”Me problem, not a WE problem”/ I should get my emotions under control. After this, he had his staff stalk me around to sign a new contract under duress. The rest of our stay, we got to see him run and hide from us when we walked by, stand up on the big staircase and glare at us and watch us. I paid a LOT of money to be at that hotel, and I felt like I was begging them to take my business. I called the managment company, and they didnt seem to want to deal with me at all about this. Braydon Skelton is one of the worst people I have ever met in my life. After a stressful check in, we experienced some of the worst food we ever have had at a hotel (except the sandwiches, those were amazing). Only one waitress for breakfast in the morning, no free coffee either. When we had a dinner of sweet potatoes with capers (so gross), I spit out the first bite i took. After I thought this was the worst dinner i ever had, a nice big big cockroach crawled onto our dinner table to help us eat. Immediately we left that room and ordered a pizza from down the street. Overall, I felt fearful, scared, unappreciated and abused at this hotel. I called the management company and never heard back from them. The GM Braden made a half hearted attempt to reach out to me but never got a hold of me. Honestly, I was scared and fearful to even answer the phone. It sucks, because we have been repeat customers of this hotel before they changed management in December. I would recommend this hotel for people only passing through, but not for events. and If you care about people and how other people treat customers or humans.. I would NOT recommend this hotel. For the record, I have been waiting for a couple weeks to write this to see if someone from management company would reach out to me about my terrible experience, and they did not.

With a stay at Home2 Suites By Hilton Fort Worth Arlington West in Fort Worth, you'll be within a 10-minute drive of Choctaw Stadium and AT&T Stadium. This hotel is 6.9 mi (11 km) from Six Flags Over Texas and 5.4 mi (8.7 km) from University of Texas at Arlington.This hotel offers designated smoking areas.Free self parking is available onsite.Make yourself at home in one of the air-conditioned rooms featuring Smart televisions. Cable television is provided for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries.

Lulu was very helpful and accommodating in with a issue that occurred in suite rooms 704 air conditioning and sink in which she came very quickly to resolve the issues There was a language difference but she was provided great customer service

I needed a room block for a group of wheelchair-bound teenagers coming to DFW for a basketball tournament. They're the coolest group of kids you could ever hope to meet, and the DOS/GM, Kim Chong, initially was very responsive and offered a great rate. Then she stopped responding to me. It took me two days to get the booking link she'd promised because she wasn't competent enough to send it to the correct email. Then she denied the kids the ADA rooms that we'd been promised, stating the hotel doesn't have them. Either she was lying or in violation of the Americans with Disabilities Act. Unfortunately, Kim is so incompetent that she didn't look to see what was going on in her own market that weekend: Cowboys playoff game, UIL Cheerleading, Ft. Worth stock show and rodeo. I wouldn't have offered a $78 rate that weekend! If I had, though, I do at least have enough integrity to stick to my word. Kim? Not so much. She canceled all of our rooms four days before we were supposed to arrive, leaving 10 disabled teenagers and their parents, as well as the two volunteer coaches, with nowhere to stay. This is discriminatory and gross. I'm hearing from my friends in the area that this was a blessing in disguise. One friend knows multiple people who've had their vehicles broken into here, and their property is tired and desperately in need of an update. The customer service is atrocious, and they have zero leadership. Apparently, Kim is the only manager and she is NEVER THERE. Run far away. You'll be glad you did.

The stay was just average. I did not receive room service during my stay. I had to request fresh towels as needed. My first morning on the property they closed breakfast early. I always enjoy the hot tea that is readily available and the hotel decor of Tru by Hilton hotels. The location is ok and was a decent amount of time away from everywhere that I needed to go.

Avoid this hotel! Our room was gross on arrival. The smell was the worse. The first room, our bathtub was full of hair and a dirty bath cloth. Something very nasty was smeared across the wall above the trash, and the air did not cool. We asked for another room and were moved. The second room was clean but still had a foul smell. The closet shelf/pole fell on my son. They came much later and fixed only for it to fall again. Our toilet handle broke and it took 2 days to fix it. We had to call the corporate office to get someone in the room to fix the toilet. The front desk would not address it. The advertised shuttle was not running. The bar was fully open, but the advertised restaurant was closed because the cook did not show for 2 nights. (Pretty sure that was against the state health departments mandate). We had several friends in different rooms with other issues. The coffee makers not working, tv not working, refrigerator not cooling etc. To top our bad experience off... at checkout the bill had so many extra charges that we are still disputing that it doubled our cost. We have called for a week and cannot get a manager, and are told he is the only one that can help us. I have finally called the corporate office again and waiting a response. I disputed the charges at check out also, but was told then there was not manager on-site and the front desk could not fix it.

This was a Stockyards weekend for a friend’s birthday. It started at checkin getting the 3 couples all checked in with separate 1 night reservations over 2 nights. Brechelle Larkins at the Front Desk handled it with ease, a lot of enthusiasm, professionalism, and serious empathy toward our large group. I am just getting back into business travel and Marriott seems to have kept or built a great team at this property. Brechelle was so friendly and full of energy as she saw us over the two days as we went in and out of the lobby numerous times. She still remembered my name, think how that makes your guests feel! We had great rooms, new and clean, with cool views. The Atico Roof Top Bar had great food and drinks, staff was friendly, helpful, and efficient. The pool was fun one afternoon with a lot of fun tourists in town. Breakfast was really fresh, the lobby bar bartender dealt with us a lot and she was always friendly. Overall we’ll be back a couple more times this year as The Stockyards is a fun staycation in DFW.

Okay property, crappy internet, thin walls, noisy hallways and most importantly very rude and unprofessional staff. As a Diamond member, that’s well aware of Hilton standards, im utterly appalled by the way I was treated by the Front Desk Night Auditor. She was rude and full of sarcasm. I was given misinformation from a front desk staff member(s) and instead of apologizing or attempting to correct the error politely, she sarcastically continued to indirectly taunt me about the misinformation. She then calls the GM, places him on speaker phone for him to say “yeah she’s right” no empathy, no concern, no reconciliation. Then when I while attempting to prove my point (since when I let him know that the clerk was rude/sarcastic the GM says that he will rewind the camera to verify that she wasn’t rude or sarcastic), he couldn’t rewind the camera to verify that the information I was given earlier was given while he, pest control and some one else was at the desk. I should’ve known the GM wasn’t concerned because he doesn’t speak, he wasn’t inviting. I mentioned my being a Diamond guest, his rebuttal was I know what’s expected he’s at Diamond status as well. Moral of the story is that it’s not what you do but how you do it. I stayed with intermittent internet service. I stay through the horrible smell coming from a neighboring room. I stayed through the constant noise from the highway, the slamming of doors all night and the paper thin walls. They want the money but they sure as heck aren’t willing to be HOSPITABLE which ultimately should be the goal. Needless to say, I’m checking out and will forewarn others to by all means avoid this place if you’re seeking quality, comfortable stay. I only chose here because it was near a job site. I’ll travel to avoid this place. It’s a rip off. If they treat Diamond guests like this, imagine what they do to others that aren’t.

It was a very spacious room. That's the biggest plus to it. The staff is pretty friendly. The location is right by quick trip so it is pretty convient. Only negative thing was there needed to be new light bulbs in the closet because you can't see anything if u put stuff in there.

September 2022, I checked into the Country Inn and Suites by Radisson in Fort Worth, Texas along with my daughter and 10-year-old granddaughter. On the second night while at the pool there was some activity on the second floor in the window directly above us. A middle aged man approached the window, turned around dropped his shorts and bared himself to us all. The pool is very close to the hotel. My ten-year-old granddaughter saw all of him. ALL of him. To say the least we were all upset. We immediately left the pool, and I went to the front desk to report the incident. Much to my surprise there was not a manager available and would not be available until the next morning. It was not option to even call management, I asked. An employee did have me go outside with him to point out the window. The people in the room heard us at the pool level and quickly closed the drapes. The window was still open. The employees told me the only thing they could do was tell me to call the police. I don’t understand why they could not and would not at the very least inform the people in this room there was a child in the pool. To make things worse that room was on the same hall as ours. Maybe 4 to 6 doors down. The next morning when I went down to speak to the manager, I was informed that there was no manager on the weekends. I was again told my only option was to call the police. When I asked if they could tell me if that room had checked out, they were not allowed to tell me that either. So based on that information we did not use any of the public areas of the hotel the rest of our stay, including the pool or have breakfasts. The hotel no longer felt safe not knowing if we would see this man in the halls, lobby, pool or breakfast areas. On our third and final night of our stay the fire alarms went off in the middle of the evening. When I went down to the front desk to see what was going on, I was informed along with another customer, that an EX-employee set off the fire alarm just to cause trouble. How was an ex-employee able to set off a fire alarm? What else does this ex-employee has access too? What else would he do the cause problems? Between the pervert and disgruntled ex-employee, I did not sleep very well. This location has several major safety concerns. I felt far from safe on so many levels. Not one time was I asked if there was anything I needed. I was told the manager would be informed of my concerns, but I was not asked what my name was or what room I was in. No one really cared. I booked this hotel based on the Raddison name, but we could not get out of this hotel fast enough. So disappointed.