Hotels near Hakone Doll House Museum in Hakone

Very impressed. New hotel, just renovated, good staff, quick check-in, no protracted waiting time here and there. Very attentive We entered the room at 3 p.m. and were provided free tea and coffee throughout the day, unlike other hotels where we could only eat for a certain amount of time. It's considered very fair. You can eat whenever you want. The onsen is very good. The view is very good. Clean. Use Pola. There is a bus stop in front of the hotel. Opposite is Yunessun. There is a shuttle bus to Gora Station and the big sakura park. Easy to walk around The room is spacious, sleeps comfortably, 10/10.

An unforgettable experience, from check-in to check-out, service with a smile throughout. From the moment I walked into the hotel, I was deeply impressed by their warm, professional and meticulous attitude. They always maintained a smile and friendly attitude, and not only met my needs, but also exceeded my expectations. As you can imagine, no matter what problem you have here or what help you need, they will solve it quickly and efficiently. Their attention to detail is amazing and I felt right at home every time I interacted with them. At the same time, whether it was a buffet breakfast or a reserved dinner, I was satisfied with the quality of the ingredients and the taste of the cooking. The carefully prepared dishes are like mouth-watering gourmet works of art, demonstrating the hotel's high attention to food and beverage. Spent a short but pleasant and unforgettable time here. Sincerely recommend it to every tourist looking for a unique accommodation experience.

It looks very big on the map, but it’s actually a big golf course. The hotel’s own garden is not big. There are two long and narrow hot springs, one indoor and one outdoor hot springs. It’s convenient to live here and start from Lake Ashi in a clockwise direction. Go to Odawara and Lake Ashi The shuttle bus runs once a day

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

The hotel has a first-class scenery, overlooking Mount Fuji, the hot spring pool is very comfortable, and the service staff has a good attitude. Except for the service quality of the Japanese restaurant downstairs that needs to be improved, everything else is very good. Communication in English is very good at the front desk, and there are also Chinese service staff.

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

This hotel actually exceeded our expectations! When I booked, I had doubts as I thought it would be a little run down but it is actually a nice property in an amazing location. The décor is a little dated but it is kind of the style of the hotel. I booked through Rakuten Travel website and upon arrival our reservation was all in order. I would recommend including the breakfast option as there is little in the way of cafes open before 10am in the Gora area. Our twin room was a little bigger than the ones in major cities. It was clean and the linen changed daily. The room includes tea making facilities, a small fridge and there is sufficient space to lay luggage (on the floor). The hotel provides (male/female separated) onsen areas with an indoor and outdoor pool in each. It was great to use this at the end of the day of sightseeing, particularly when temperatures where cold. The breakfast buffet caters more to the local market but did provide bacon, scrambled eggs, toast with jam, croissants, tinned fruit and yoghurt, coffee as well as salads, soups, fish etc. I found it was sufficient to cater for Western needs. The location is perfect and so easy to access the local transport including the various train/ropeway/ferry around Lake Ashi and a direct bus to Gotemba Premium Outlets. The location is also good to walk to restaurants in the town for dinner. There are a wide variety of restaurants with varying degrees of costs (some very upmarket).

Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.

The first time I traveled alone, and the first time I stayed in a youth hostel, the experience was really great! The lady at the front desk is from Europe and the United States. She only speaks English and Japanese, but she is really very cute and considerate. She speaks very carefully. There are also kiln, kitchen and hot spring. Girls do n’t have to worry about traveling alone. The people I meet here are very warm and lovely. There is a time rule for the open-air hot spring. It is used by girls before 8:30 pm, and then by boys. The middle half hour is used to clean the hot spring. I was talking to a younger sister from Kansai while in the hot spring. Hahahaha. By the way, in Japan, you need to rinse yourself before soaking in the hot springs, and then soak the hot springs naked to ensure the water is clean. It is a very good hostel!

Service: There are two Chinese clerks who can speak Chinese, and the service attitude is very good. There is a pick-up and drop-off service, but it needs to be booked in advance. The pick-up and drop-off range is only to Lake Ashi and the station. Environment: The environment is very good. The Japanese-style room can directly see Lake Ashi, but the way up the mountain is really difficult. If you take the bus, the interval is half an hour. And if you go up by yourself, you need to read the street signs. The road from the bus station to the hotel is If there is no signal, you cannot use navigation. It is more suitable for people who like mountain climbing or adventure. Because it is really high, it is not recommended for those who are afraid of heights to walk by themselves. Hygiene: The living room and room are very clean. There are quilt covers, but you need to pay attention to laying them yourself. If you don't use a quilt cover, you may be charged extra, but after all, it is in the mountains, so there will be some bugs, such as small spiders. Facilities: The hot springs are separated for men and women. There are two pools, both indoors and outdoors. There is no difference. However, if you go outdoors at night, there will be bugs attracted by the lights. There is no bath in the room, it is together with the hot spring, and slippers are required to enter the entrance hall (especially Japanese-style rooms), and there is a beverage machine next to it.