Grand Hyatt Hangzhou
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Grand Hyatt Hangzhou

2026 China 50 - Scenic Hotels
No.28 Hubin Road, Shangcheng District, Hangzhou, Zhejiang, 310006, China
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hotel overview picture
Last booked 1 hr ago
Highlights
Free parking
Varied breakfast
Ideal location
Lots to do
Great views
Amenities
Indoor swimming poolFree
Hiking
Spa
Executive lounge
Gym
Public parkingFree
Bar
7 Restaurants
All amenities
Property Description
Grand Hyatt Hangzhou enjoys an iconic location on the east shore of the legendary lake, and is within walking distance of Hubin—the city’s main business, shopping and entertainment hub and the newly opened pedestrian block.
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9.1/10
Good
Enjoyed the room service breakfast and tea at the Cafe lounge.
All 5,579 reviews
Surroundings
Metro: Longxiangqiao
(1300 ft)
Metro: Fengqi Road
(3500 ft)
Airport: Hangzhou Xiaoshan International Airport
(18.2 miles)
Train: Hangzhou Railway Station
(2.7 miles)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Standard Double Room

1 Queen bed
40m² | Floor: 3-6
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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5

West Lake Suite

1 Queen bed
66m² | Floor: 8
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

Garden King Room

1 Queen bed
70m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Grand Club Twin Room

2 Single bed
40m² | Floor: 7-8
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Grand Club King Room

1 Queen bed
40m² | Floor: 7-8
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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5

Lake View Twin Room

2 Single bed
40m² | Floor: 5-6
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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5

Grand Club Lake View Twin Room

2 Single bed
40m² | Floor: 7-8
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Standard Room (2 beds)

2 Single bed
40m² | Floor: 3-6
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Grand Club Lake View King Room

1 Queen bed
40m² | Floor: 7-8
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Garden Twin Room

2 Single bed
70m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
4

Suite

1 King bed
60m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Lake-view King Room

1 Queen bed
40m² | Floor: 5-6
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Guest Reviews

9.1/10
Good
5,579 reviews
This property hasn't received any negative reviews in the past 1 month.
  • Cleanliness9.2
  • Amenities9.0
  • Location9.3
  • Service9.0
Average for similar properties in Hangzhou
Most Mentioned
Review summary
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Location: The hotel boasts a prime location right by West Lake, offering easy access to the lake's attractions and surrounding shopping areas. It's ideally situated for exploring Hangzhou with convenient proximity to public transportation.(based on 1,732 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 31, 2025
The location of hotel is great in front of west lake. I ordered lake view room but I can’t see the lake due to trees and i have partial views. The corridor to the room very long . If you have a luggage ask for room not dar from the elevator, otherwise you will walk for long distance.
L‍a‍d‍y‍b‍u‍g‍1‍9‍7‍4
November 14, 2025
Besides being at the prime location of the west lake next to the mall and red train shuttle, there’s nothing great with this Hyatt. It’s expensive compared to banyan tree that I stayed the next day. They booked my elderly parents with mobility issues in a room that is super far away from the elevator despite me putting it in my request during booking and when I checked in. They also don’t allow executive lounge customers to have breakfast downstairs which is unusual as Hilton, Marriott don’t have such restrictions. My lake view room is blocked by trees 🌲. Don’t waste your money here.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 20, 2025
We had a great stay and wish it was longer. I would definitely pick the Grand Hyatt again if I return for business or vacation. The room was excellent and we had a really good lunch in the Michelin star restaurant. My wife had a mango smoothly in the lobby that she thought was the best smoothly she has ever had. We were not really too impressed with close-by restaurant choices, but we did find places to eat that offered good, authentic local food. We took a boat ride from a spot very close to the hotel. It was a great, but short visit.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 21, 2025
Fantastic location on the West Lake with accessibility to many eateries and walking street and mall right behind and outside the hotel. The staff were very helpful as well, upgraded to a lake view which was well worth it! Hotel breakfast was fantastic as well!
A‍i‍c‍h‍i‍b‍o‍l‍u‍o‍b‍a‍o‍d‍e‍h‍a‍n‍b‍a‍o
September 18, 2025
已經是第n次來杭州了 每次都衹住君悦 每次感慨在杭州君悦退房每次都不會超過2分鐘~剛走出大門後面有位經理追出來説:"女士,我看您回國經常入住我們酒店,前兩天您要求我們拿用品有點慢了,非常抱歉。"(其實可以理解的,當時因為我要出門,雖然送晚了點,過來我什麼都沒講過,反而還微笑説您辛苦了~我自己根本都沒在意 我: 您好細心啊,我完全沒在意的事情。可以問下您名字?於是給我張名片,讓我來之前隨時聯繫。每次來杭州衹住君悦,也是唯一一家個人覺得回國像回家一樣的酒店。雖然有些年頭,雖然都是外企,個人認為比起各麗思卡爾頓等級的機器化服務,杭州君悦的管理更人性化的同時又不失水準。禮賓部每次開車門真的都會面帶紳士微笑~ 一個杭州姐姐每次都讓我換個杭州酒店感受下,可每次來君悦對我都這麼好,我哪捨得換啊
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M‍4‍5‍8‍7‍5‍*‍*‍*‍*
September 14, 2025
好的地方很好,比如服務及位置,不贅述。 不符合君悦的地方,1,床罩有破洞(如圖)2,拖鞋廉價(如圖)3,吹風機捲髮筒有前面客人的頭髮……(令人不適而沒拍照,請管理人員隨機抽查房間的捲髮筒,看看有多少是乾淨的。用戴森很好,可那個捲髮筒本身很難清潔,如果不能保證每客清潔,還是撤掉吧。)
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1‍3‍9‍1‍7‍7‍0‍*‍*‍*‍*
September 14, 2025
老牌九點,地理位置肯定沒得説,西湖風景盡收眼底,下樓就是銀泰,地鐵出現也非常方便,就是嘉賓軒有點陳舊了,早餐品種不多,不夠精緻,下午茶時間感覺有點敷衍了,不過總體還不錯。
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P‍e‍i‍g‍e‍n‍1‍9‍7‍0
September 14, 2025
酒店環境幽雅,就在西湖邊上。服務周到細緻。因噪音要求換個房間,也比較好地解決了。衞生乾淨整潔。早晚餐非常豐富可口。
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Services & Amenities

Indoor swimming pool
Spa
Executive lounge
Gym
Bar
7 Restaurants
Conference room
7 Restaurants
大堂酒廊
Open for: Breakfast, Brunch, Lunch, Afternoon tea, Dinner
Business hours: [Mon - Sun] 09:00-22:30
咖啡厅自助餐
Open for: Breakfast, Brunch, Lunch, Dinner
Business hours: [Mon - Fri] 06:30-10:00, 11:30-14:00, 17:30-21:00,[Sat - Sun] 06:30-10:30, 11:30-14:30, 17:30-21:00
君悦牛排馆
Open for: Dinner
Business hours: [Mon - Fri] 17:30-22:00,[Sat - Sun] 11:30-14:30, 17:30-22:00
青莳
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 12:00-22:00
湖滨28中餐厅
Cuisine: Chinese
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:30
酥园
Open for: Afternoon tea
Business hours: [Mon - Sun] 10:00-21:30
扉酒吧
Open for: Dinner
Business hours: [Fri - Sat] 19:00-02:00 the next day,[Tues - Thurs,Sun] 19:00-24:00
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 12 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Extra crib: Free
Children 3–12 years old
Contact property
Children 13–17 years old
CNY 291.50 (approx. $41.07) per person per night

Breakfast
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:00 Open [Sat - Sun] 06:30-10:30 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
CNY 99.00 (approx. $13.95) per person
Children 12–17 years old
CNY 198.00 (approx. $27.90) per person
Adult
Buffet:CNY 198.00 (approx. $27.90) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2005
  • Renovated: 2018
  • Number of Rooms: 388
Phone:+86-571-87791234
Grand Hyatt Hangzhou enjoys an iconic location on the east shore of the legendary lake, and is within walking distance of Hubin—the city’s main business, shopping and entertainment hub and the newly opened pedestrian block.

It features 388 rooms and suites which designed to amplify the breathtaking lake view, the rooms feature an indulgent, comforting mix of textures in the wallcoverings and soft furnishings with subtle Chinese design elements appearing in the desk chair and wall art.

The exclusive Grand Club Lounge offers complimentary breakfast, light refreshments available all-day, evening cocktails and canapés, as well as the use of the boardrooms and 24/7 assistance from the club concierge.

On the 8th floor, the 240-sqm Presidential Suite with its 400-sqm outdoor terrace blessed with uninterrupted, panoramic views of West Lake makes for an exclusive and highly unique event venue for weddings, parties and corporate gatherings.

Grand Hyatt Hangzhou’s seven exceptional dining venues provide a culinary experience like no other, highlighted by creative menus featuring a variety of both global and local cuisines.

For guests seeking moments of relaxation, HUAN Spa & Fitness Center is a self-contained resort that reopened in 2019 within the hotel featuring an 82-foot-long heated indoor pool with a skylight ceiling, pool bar and stunning lake views. Guests can also workout on the latest cardio and strength training machines, as well as Power Plate platforms and TRX trainers, in the fitness center open 24-hours a day.

Frequently Asked Questions

What landmarks are near Grand Hyatt Hangzhou?

Nearby attractions to Grand Hyatt Hangzhou include Hubin Road Pedestrian Street, just 300 ft from your search (straight-line distance) away.

Does Grand Hyatt Hangzhou have a restaurant?

Yes, Grand Hyatt Hangzhou has a restaurant serving a variety of Chinese dishes made with fresh, high-quality ingredients.

Does Grand Hyatt Hangzhou have a pool?

Yes, Grand Hyatt Hangzhou has a swimming pool for guests.

Where is Grand Hyatt Hangzhou located?

The hotel is located at No.28 Hubin Road.

Does Grand Hyatt Hangzhou offer airport transfer services?

No, Grand Hyatt Hangzhou doesn’t provide airport transfers.

Are pets allowed at Grand Hyatt Hangzhou?

No, pets aren’t allowed at Grand Hyatt Hangzhou.

How much does it cost to stay at Grand Hyatt Hangzhou?

Room rates at Grand Hyatt Hangzhou vary based on dates, hotel policy, and other factors. Enter your travel dates to check current prices.

What are the check-in and check-out times at Grand Hyatt Hangzhou?

Check-in at Grand Hyatt Hangzhou starts at 15:00, and check-out is at 12:00.

About This Property

Nearest AirportHangzhou Xiaoshan International Airport
Distance to Airport29.21KM
Nearest Train StationHangzhou Railway Station
Distance to Train Station4.36KM
Nearest Subway StationLongxiangqiao
Distance to Subway Station0.39KM
Average Price FromUSD416
Hotel Star Rating5