Grand Hyatt Hangzhou
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1 room, 2 adults, 0 children
All properties in Hangzhou
Grand Hyatt Hangzhou
2026 China 50 - Scenic Hotels
No.28 Hubin Road, Shangcheng District, Hangzhou, Zhejiang, 310006, China
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Last booked 1 hr ago






Highlights
Free parking
Varied breakfast
Ideal location
Lots to do
Great viewsAmenities
Indoor swimming poolFree
Hiking
Spa
Executive lounge
Gym
Public parkingFree
Bar
7 Restaurants
All amenities
Property Description
Grand Hyatt Hangzhou enjoys an iconic location on the east shore of the legendary lake, and is within walking distance of Hubin—the city’s main business, shopping and entertainment hub and the newly opened pedestrian block.
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9.1/10
Enjoyed the room service breakfast and tea at the Cafe lounge.
All 5,579 reviews
Surroundings
Metro: Longxiangqiao
(1300 ft)
Metro: Fengqi Road
(3500 ft)
Airport: Hangzhou Xiaoshan International Airport
(18.2 miles)
Train: Hangzhou Railway Station
(2.7 miles)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Standard Double Room
1 Queen bed
40m² | Floor: 3-6
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
West Lake Suite
1 Queen bed
66m² | Floor: 8
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Garden King Room
1 Queen bed
70m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Grand Club Twin Room
2 Single bed
40m² | Floor: 7-8
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Grand Club King Room
1 Queen bed
40m² | Floor: 7-8
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Lake View Twin Room
2 Single bed
40m² | Floor: 5-6
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Grand Club Lake View Twin Room
2 Single bed
40m² | Floor: 7-8
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Standard Room (2 beds)
2 Single bed
40m² | Floor: 3-6
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Grand Club Lake View King Room
1 Queen bed
40m² | Floor: 7-8
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Garden Twin Room
2 Single bed
70m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Suite
1 King bed
60m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Lake-view King Room
1 Queen bed
40m² | Floor: 5-6
Bay window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
Hide Room Types
Guest Reviews
9.1/10
Good
5,579 reviews
This property hasn't received any negative reviews in the past 1 month.
- Cleanliness9.2
- Amenities9.0
- Location9.3
- Service9.0
Average for similar properties in Hangzhou

Review summary
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Location: The hotel boasts a prime location right by West Lake, offering easy access to the lake's attractions and surrounding shopping areas. It's ideally situated for exploring Hangzhou with convenient proximity to public transportation.(based on 1,732 reviews)
Guest User
October 31, 2025
The location of hotel is great in front of west lake. I ordered lake view room but I can’t see the lake due to trees and i have partial views. The corridor to the room very long . If you have a luggage ask for room not dar from the elevator, otherwise you will walk for long distance.
Ladybug1974
November 14, 2025
Besides being at the prime location of the west lake next to the mall and red train shuttle, there’s nothing great with this Hyatt. It’s expensive compared to banyan tree that I stayed the next day. They booked my elderly parents with mobility issues in a room that is super far away from the elevator despite me putting it in my request during booking and when I checked in. They also don’t allow executive lounge customers to have breakfast downstairs which is unusual as Hilton, Marriott don’t have such restrictions. My lake view room is blocked by trees 🌲. Don’t waste your money here.
Guest User
September 20, 2025
We had a great stay and wish it was longer. I would definitely pick the Grand Hyatt again if I return for business or vacation. The room was excellent and we had a really good lunch in the Michelin star restaurant. My wife had a mango smoothly in the lobby that she thought was the best smoothly she has ever had. We were not really too impressed with close-by restaurant choices, but we did find places to eat that offered good, authentic local food. We took a boat ride from a spot very close to the hotel. It was a great, but short visit.
Guest User
September 21, 2025
Fantastic location on the West Lake with accessibility to many eateries and walking street and mall right behind and outside the hotel. The staff were very helpful as well, upgraded to a lake view which was well worth it! Hotel breakfast was fantastic as well!
Aichiboluobaodehanbao
September 18, 2025
已經是第n次來杭州了 每次都衹住君悦
每次感慨在杭州君悦退房每次都不會超過2分鐘~剛走出大門後面有位經理追出來説:"女士,我看您回國經常入住我們酒店,前兩天您要求我們拿用品有點慢了,非常抱歉。"(其實可以理解的,當時因為我要出門,雖然送晚了點,過來我什麼都沒講過,反而還微笑説您辛苦了~我自己根本都沒在意
我: 您好細心啊,我完全沒在意的事情。可以問下您名字?於是給我張名片,讓我來之前隨時聯繫。每次來杭州衹住君悦,也是唯一一家個人覺得回國像回家一樣的酒店。雖然有些年頭,雖然都是外企,個人認為比起各麗思卡爾頓等級的機器化服務,杭州君悦的管理更人性化的同時又不失水準。禮賓部每次開車門真的都會面帶紳士微笑~ 一個杭州姐姐每次都讓我換個杭州酒店感受下,可每次來君悦對我都這麼好,我哪捨得換啊
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M45875****
September 14, 2025
好的地方很好,比如服務及位置,不贅述。
不符合君悦的地方,1,床罩有破洞(如圖)2,拖鞋廉價(如圖)3,吹風機捲髮筒有前面客人的頭髮……(令人不適而沒拍照,請管理人員隨機抽查房間的捲髮筒,看看有多少是乾淨的。用戴森很好,可那個捲髮筒本身很難清潔,如果不能保證每客清潔,還是撤掉吧。)
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1391770****
September 14, 2025
老牌九點,地理位置肯定沒得説,西湖風景盡收眼底,下樓就是銀泰,地鐵出現也非常方便,就是嘉賓軒有點陳舊了,早餐品種不多,不夠精緻,下午茶時間感覺有點敷衍了,不過總體還不錯。
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Peigen1970
September 14, 2025
酒店環境幽雅,就在西湖邊上。服務周到細緻。因噪音要求換個房間,也比較好地解決了。衞生乾淨整潔。早晚餐非常豐富可口。
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Services & Amenities
Most popular amenities
Indoor swimming pool
Free
Hiking
Spa
Executive lounge
Gym
Public parking
Free
Bar
7 Restaurants
Taxi booking service
Conference room
Multi-function room
Secretarial services
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Free
Indoor swimming pool
Spa
Executive lounge
Gym
Bar
7 Restaurants
Conference room
7 Restaurants
大堂酒廊
Open for: Breakfast, Brunch, Lunch, Afternoon tea, Dinner
Business hours: [Mon - Sun] 09:00-22:30
咖啡厅自助餐
Open for: Breakfast, Brunch, Lunch, Dinner
Business hours: [Mon - Fri] 06:30-10:00, 11:30-14:00, 17:30-21:00,[Sat - Sun] 06:30-10:30, 11:30-14:30, 17:30-21:00
君悦牛排馆
Open for: Dinner
Business hours: [Mon - Fri] 17:30-22:00,[Sat - Sun] 11:30-14:30, 17:30-22:00
青莳
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 12:00-22:00
湖滨28中餐厅
Cuisine: Chinese
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:30
酥园
Open for: Afternoon tea
Business hours: [Mon - Sun] 10:00-21:30
扉酒吧
Open for: Dinner
Business hours: [Fri - Sat] 19:00-02:00 the next day,[Tues - Thurs,Sun] 19:00-24:00
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Business hours
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Taxi booking service
Front desk services
24-hour front desk
Concierge service
VIP check-in service
Translation tools available
Express check-in and check-out
Safe at front desk
Bellhop
Luggage storage
Free
Wake-up call
Currency exchange
Tour and ticket booking service
Languages spoken
English
Chinese (Mandarin)
Food & drink
Bar
Lobby bar
Room service
Health & wellness
Spa
Gym
Hiking
Foot bath
Public areas
Gift shop
PA and sound system
Executive floor
Non-smoking floor
Executive lounge
No smoking in public areas
ATM
Elevator
Ventilation system
Cleaning services
Dry cleaning
Ironing service
Laundry service (on-site)
Facilities for children
Children's bathrobes
Children's slippers
Children's toothbrushes
Business services
Postal service
Multi-function room
Secretarial services
Fax/copying service
Multimedia display system
Wedding service
Conference room
Accessibility
Accessible rooms available
Safety & security
CCTV in public areas
Fire alarm
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child policies
Children of all ages are welcome at this property.
Children between 0 and 12 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Extra crib: Free |
Children 3–12 years old | Contact property |
Children 13–17 years old | CNY 291.50 (approx. $41.07) per person per night |
Breakfast
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:00 Open
[Sat - Sun] 06:30-10:30 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–11 years old | CNY 99.00 (approx. $13.95) per person |
Children 12–17 years old | CNY 198.00 (approx. $27.90) per person |
Adult | Buffet:CNY 198.00 (approx. $27.90) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 2005
- Renovated: 2018
- Number of Rooms: 388
Phone:+86-571-87791234
Grand Hyatt Hangzhou enjoys an iconic location on the east shore of the legendary lake, and is within walking distance of Hubin—the city’s main business, shopping and entertainment hub and the newly opened pedestrian block.
It features 388 rooms and suites which designed to amplify the breathtaking lake view, the rooms feature an indulgent, comforting mix of textures in the wallcoverings and soft furnishings with subtle Chinese design elements appearing in the desk chair and wall art.
The exclusive Grand Club Lounge offers complimentary breakfast, light refreshments available all-day, evening cocktails and canapés, as well as the use of the boardrooms and 24/7 assistance from the club concierge.
On the 8th floor, the 240-sqm Presidential Suite with its 400-sqm outdoor terrace blessed with uninterrupted, panoramic views of West Lake makes for an exclusive and highly unique event venue for weddings, parties and corporate gatherings.
Grand Hyatt Hangzhou’s seven exceptional dining venues provide a culinary experience like no other, highlighted by creative menus featuring a variety of both global and local cuisines.
For guests seeking moments of relaxation, HUAN Spa & Fitness Center is a self-contained resort that reopened in 2019 within the hotel featuring an 82-foot-long heated indoor pool with a skylight ceiling, pool bar and stunning lake views. Guests can also workout on the latest cardio and strength training machines, as well as Power Plate platforms and TRX trainers, in the fitness center open 24-hours a day.
It features 388 rooms and suites which designed to amplify the breathtaking lake view, the rooms feature an indulgent, comforting mix of textures in the wallcoverings and soft furnishings with subtle Chinese design elements appearing in the desk chair and wall art.
The exclusive Grand Club Lounge offers complimentary breakfast, light refreshments available all-day, evening cocktails and canapés, as well as the use of the boardrooms and 24/7 assistance from the club concierge.
On the 8th floor, the 240-sqm Presidential Suite with its 400-sqm outdoor terrace blessed with uninterrupted, panoramic views of West Lake makes for an exclusive and highly unique event venue for weddings, parties and corporate gatherings.
Grand Hyatt Hangzhou’s seven exceptional dining venues provide a culinary experience like no other, highlighted by creative menus featuring a variety of both global and local cuisines.
For guests seeking moments of relaxation, HUAN Spa & Fitness Center is a self-contained resort that reopened in 2019 within the hotel featuring an 82-foot-long heated indoor pool with a skylight ceiling, pool bar and stunning lake views. Guests can also workout on the latest cardio and strength training machines, as well as Power Plate platforms and TRX trainers, in the fitness center open 24-hours a day.
Frequently Asked Questions
What landmarks are near Grand Hyatt Hangzhou?
Nearby attractions to Grand Hyatt Hangzhou include Hubin Road Pedestrian Street, just 300 ft from your search (straight-line distance) away.What landmarks are near Grand Hyatt Hangzhou?
Does Grand Hyatt Hangzhou have a restaurant?
Yes, Grand Hyatt Hangzhou has a restaurant serving a variety of Chinese dishes made with fresh, high-quality ingredients.Does Grand Hyatt Hangzhou have a restaurant?
Does Grand Hyatt Hangzhou have a pool?
Yes, Grand Hyatt Hangzhou has a swimming pool for guests.Does Grand Hyatt Hangzhou have a pool?
Where is Grand Hyatt Hangzhou located?
The hotel is located at No.28 Hubin Road.Where is Grand Hyatt Hangzhou located?
Does Grand Hyatt Hangzhou offer airport transfer services?
No, Grand Hyatt Hangzhou doesn’t provide airport transfers. Does Grand Hyatt Hangzhou offer airport transfer services?
Are pets allowed at Grand Hyatt Hangzhou?
No, pets aren’t allowed at Grand Hyatt Hangzhou.Are pets allowed at Grand Hyatt Hangzhou?
How much does it cost to stay at Grand Hyatt Hangzhou?
Room rates at Grand Hyatt Hangzhou vary based on dates, hotel policy, and other factors. Enter your travel dates to check current prices.How much does it cost to stay at Grand Hyatt Hangzhou?
What are the check-in and check-out times at Grand Hyatt Hangzhou?
Check-in at Grand Hyatt Hangzhou starts at 15:00, and check-out is at 12:00.What are the check-in and check-out times at Grand Hyatt Hangzhou?
About This Property
| Nearest Airport | Hangzhou Xiaoshan International Airport |
|---|---|
| Distance to Airport | 29.21KM |
| Nearest Train Station | Hangzhou Railway Station |
| Distance to Train Station | 4.36KM |
| Nearest Subway Station | Longxiangqiao |
| Distance to Subway Station | 0.39KM |
| Average Price From | USD416 |
| Hotel Star Rating | 5 |























