Polynesian Residences Waikiki Beach

The hotel is horrible. Once we checked into our room, we immediately noticed the room had a smell, dried blood on the curtains, stains on the bed and carpet and BLACK MOLD ON THE BATHROOM CEILING AND WALLPAPER. Me and my friend got terrible respiratory issues and headaches from the mold. We tried notifying the front desk, and they weren’t helpful. The didn't address our concerns properly.

Elevator was hard to work. It was only moderately clean. There were a few things broken. For the price, I expected better. The nice thing is that it was a 2 block walk to the beach. Parking was confusing to find. There were also chairs and beach towels for the beach, which was nice.

In the center of it all, downtown Waikiki. Rooms are small as most hotel rooms in Waikiki. Clean, easy check-in, not a bad experience and for the price at the time wasn’t bad at all. Several restaurants within footsteps away. Would recommend if the price is right

2023年6月27日から5泊しました。ルームサービスや部屋に関しては問題無かったのですが、チェックアウト時にデポジットについては返金すると案内があったにも関わらず、3カ月後の今も返金がありません。その事についてメールで何回か問い合わせをしていますが、全く返信がありません。日本の方（特に英語が話せない人）は注意した方がいいホテルです。前述している通りサービス等は問題無かっただけに非常に残念です。 I stayed at the hotel from June 27th, 2023, for 5 nights. While I had no issues with room service or the room itself, there was an announcement during checkout that the deposit would be refunded. However, even three months later, I have not received the refund. I have sent multiple emails inquiring about this matter, but there has been no response at all. I would like to caution Japanese travelers, especially those who may not speak English, to be wary of this hotel. It is quite disappointing considering that, as mentioned earlier, there were no issues with the services provided.

Really disappointed with this hotel after reading the great reviews below. We went with family and I booked two rooms and asked for them to be close together we were put on different floors. This was booked months earlier. The worst thing about the stay was the place is run down and the bed, it was so old and had it - it sunk in the middle and you could feel the springs! Sore back, we both couldn't sleep. It says the room has sound proofing it doesn't. The room was incredibly noisy as it faced the road so take ear plugs or ask for a room overlooking the pool. A lot of things in the room didn't work. The lighting was poor. A microwave but no dishes to use in it or to put anything on, no toiletries on arrival, no coffee, had to ring and ask for it, no tea the whole stay, reading lamp didn't work, plug didn't work - I looked at it and it was cracked, no safe (they took one from the other room and put it in). Coffee cups not cleaned each day, they just left the dirty ones. Tap in basin water dribbled out you couldn't even clean your hands properly unless you used the shower. The place is run down. It is like they have done things on the cheap. Put in a led mirror in the bathroom to try and make it look better but not fixed the essentials in the rooms. The pool doesn't get sun till about 11/12 in the morning so you are better off going to the beach. The decking around the pool has loose wood which isn't nailed down, screws sticking up on some of the wood, so make sure you wear sandals otherwise you will hurt your feet! Also the decking is incredibly dirty looks like it could do with a good waterblast. Asked for a wake up call and didn't get it, thank goodness my phone alarm worked. The clock in the room is not even on the right time. The most important thing to me in a hotel is a comfortable bed to get a good sleep, you don't get that here. I have stayed at the Ohana East in the past and will be sticking to that, much better hotel and similar pricing.