Quality Inn Huntersville Near Lake Norman

Very shabby and worn. The first room we were assigned was difficult to get into. One key card does not work at all and the other one required pushing the door so hard I thought the door was still locked. Other people had the same problem. The room itself had no heat and no phone. We got another room and it was light on toiletries and towels. There was a big hole in the carpet and a corner of one of the beds was chewed up like mice would do. It was probably from a dog or cat from a previous tenant but not very appealing. Tub was stained and unappealing. Breakfast selection was minimal. The beds were not very comfortable and the soda machine had no diet soda. I definitely don't recommend this place.

Had no linens in the room when I checked in at 830pm. Asked twice for towels and told them I would be back after eating. Came back still no towels had to ask again and was only given two towels no wash clothes or shower mat. Hallways and office smelt awful. Water fountain on the second floor was clogged with something that had to have been there for weeks. Awful one night stay.

There was no hand soap to wash out hands or shampoo. There were two mini bottles of conditioner, both appeared to have been previously used. There were 3 tissues in the tissue box. Hair was in the drain of the shower. There was no information on wifi connection or a TV guide. The TV remote was barely working. Breakfast was nothing to rave about.

Staff was friendly professional and efficient. The lobby and corridors had a strong odor of what seemed like mildew. The room was ok yet there was a dirty towel still hanging and no wash cloths.

Abonened cars in the parking lot for at least 8 mos, landscaping has not been touched for a long time. Room needed a very serious deep clean with the hvac, toilet and vent - mold and a lot of built up dirt. Ceilings were 2 toned, yellow and white with the walls and trim needing a full repair for holes and fresh paint. Large fridge and furniture in good repair. Mattress was so soft my back completely locked up. Will never stay there again. Property needs serious attention to detail.

They need to fix the ceiling outside when u drive up into the hotel but other then thst I go there every month

I wanted coffee while in my room. But the coffee, coffee maker and ice bucket was located on the bathroom sink. Instead of a table or any place other than the bathroom. I thought that was disgusting. No one wants anything you eat or drink in the area you poop in.

TV remote didn’t work Shower curtain and rod fell off No coffee cups Missing towels/wash clothes