Incheon Jung-gu 5-star Hotels

Due to flight delay, we miss the last hotel shuttle, luckily we connected to airport Wi-Fi and ask family oversea to call the hotel and inform them we arrived and are waiting for our luggage also tell them we miss the last shuttle and this is our first time in Seoul we don't have the local currency, the front desk tell us we can go to the 3rd fl gate 12 for the airport shuttle or taxi and pay with visa, and she also said the latest check-in time will be 12:30, after that will result no show, but she didn't tell us that shuttle will drop you off at a subway station and there's no phone or Wi-Fi connection to contact the hotel for pick up, we waited over 15 mins in cold and rain at the station and finally around 11:00 something a lady walk out from the station and we ask for her help to call the hotel to pick us up, Thanks her!! Just imagine, We are stressed, hungry, wet and tired and they give us a room at the old Wing that have to walk a long way.....sign.... My suggestion for the front desk, do not assume all your guests know they have to make a call to the hotel to pick them up and all of them have local phone or data Sim, since you know your guests arrived and there's raining outside with cold weather at late night, you can send someone to the station and wait for them in advance. Careless service Grand Hyatt Incheon.

This hotel is very very big. The price is very reasonable for the rate that we are paying. Very big and spacious room for a good price! In addition, there are lots of facilities to be explored. Particularly the Cimer Spa complex, they have different kind of saunas with different healing functions, you will be able to spend a easy 6 hours in this complex alone. Recommend to stay in this hotel for at least the last 2 days of your trip. They serve extremely good food at their cafe too! Must TRY!

My wife and I have stayed here twice. We love our room and the amenities. The service is excellent. Our flight was 7:55 AM so waiting for their airport shuttle at 6AM would be too late for us so they got us a taxi at 5am, free service. The food I would recommend is their fried chicken! It is the best fried chicken in Korea! We also ran out of water and the concierge delivered free water bottles! We've always came here as a jumping pad for international flight but next time, we will come here just for staycation!

Staying at Art Paradiso truly felt like paradise. Our room was peaceful and cozy, complete with a spacious bathtub. To our delight, we were welcomed with champagne. Both breakfast and dinner were included in the rate, which added to the convenience. The dinner was a tasting menu that rivaled a Michelin-starred restaurant in quality. I was especially thrilled to find they served my favorite wine, Cloudy Bay, enhancing my overall experience. Olivia, the manager who assisted us, spoke flawless English. She meticulously guided us through all the Paradise City locations we were eager to explore. I sincerely hope to return. Also, I must mention that the massage I received at the Paradise City resort was exceptional, though I regret I've forgotten the name of the therapist.

There was plenty to see and it was great to spend time with family. The breakfast is varied and filling. However, it was a bit disappointing that the swimming pool was too narrow.

This hotel have washing machine in the room so i like that and you can go airport by metro within 30 min You can find many restaurants and Starbucks nearby this hotel But you should buy amenity so i recommend you will prepare your amenity yourself

enjoyed staying at this solid 4 star hotel, liked the service and ambiente. very convenient location, when on transit or short trip, just 10min from airport station Unseo is in a residential area with parks, shops and food, lots of it, Lotte shopping center is large.

Good hotel that is let down by some staff attitudes .First room had a step between bedroom and bathroom had to change rooms from 8th to 3rd floor .No other guests arriving staff not busy but a limited assistance with luggage cart to first room but zilch with move to second room. Well positioned and shuttle bus to Terminal 1 only surprised that not to Terminal 2. Advised taxi fare to Terminal 2 was maximum of 17,000won but taxi insisted on 20,000 Great CU convenience store in foyer open 24 hours good value and pleasant staff..

We had an 18 hour layover between connecting flights and this hotel provided and excellent place to relax and sleep in the ultra modern and clean rooms and reception areas. It took 30 minutes to reach the hotel from Terminal 1. We too the free shuttle bus from T1 to T2 and then from T2 the bus to long stay parking and got off at parking area C. The hotel cannot be missed and is just a 2 minute walk from there. Very straightforward and free! Check in was quick and easy and complimentary welcome drinks provided in line with my Accor membership. Jack and Richard were very helpful and polite. Our room was for 3 adults and was very spacious with amenities provided for 3 including bath robes, bottled water, slippers, etc. Lots of storage space and seating area too. Lovely twin-basin shower room and good toiletries provided. TV, tea/coffee, fridge, safe, zoned lighting and climate control all provided. Very comfortable beds and we had a good sleep. We didn’t eat at the hotel but did use the bar for drinks, which was a nice area to relax. The shop is useful and well stocked for essentials. Timetable for shuttle busses provided by the hotel is displayed at reception for returning to T1 or T2. Driver comes in to reception and asks which terminal you need and directs you to correct bus waiting outside reception. At 0900 we were the only ones going to T1 so had the bus to ourselves. A perfect hotel and experience for a one-night stay and we would certainly use again.

Amenities looked really promising, but were shutdown due to Covid. Disappointing that they don’t include shampoo/conditioner or anything..just a small bar of soap 🥲. Otherwise comfortable bed and solid location