Grand Ambiance Hotel

Terrible experience. We rented the most expensive room and we believe it was abandoned. They changed our room 3 times. Neither the shower nor the heating worked, the bed was terrible, the blanket did not cover our feet, the pillows were old and small, the noise on the roof was terrible at night due to animals, the fabric of the curtains was not enough to close them and came in all the light from outside. It is very old and most of the spaces have not been remodeled. We write all the details in booking.

The trip did not start well, once we arrived at the hotel we had reserved, the receptionist told us that our reservation was not included, the situation was tremendous, without a room for 6 people in the center at 3 p.m., we contacted several hotels of the area and in all the same answer, "full", and when we thought that we would have to look outside the center, in this hotel they tell us that if they have 3 double rooms, we couldn't believe it. The Hotel is perfect, better than the one we thought we had reserved, clean, good mattresses, bottle of water and change of towels daily, amenities in the bathroom, full breakfast and dishes made by them daily, served on the terrace the 4th floor, open or closed depending on the season and with views of the Bosphorus. Lovely and helpful staff, a shame they don't speak any Spanish, but otherwise perfect.