Lausos Hotel Sultanahmet

Staff are exceptional, very supportive. The room sizes are not as large as shown in pictures. Room need slots of cosmetic work. There are water stains in bathrooms. Neither the rooms nor the common area has microwaves. So, we had to request the staff to provide warm water throughout our stay. Having ability to warm up water by the guests themselves is very important, especially, if there are young children. The staff were more than supportive and very helpful.

I Would like to share with you a story happened to me in hotel lausos, I selected by random but when I went there I found really very prettly helpful man, my young son had birthday during his vacation they prepared for him party and gave him present it was nice day for him and also they help really for everything they spent with time to explain the location. The location of hotel is really strategic you are surrounded of symbolic touristic you don't need to make plan to go over there. I would like thank beret and Karin and also manager Muhmet for his help it was really nice vacation with them Lakhdar kheloufi

Excellent location and service! The front desk staff spoke excellent English and gave us great information on visiting local sights which were all within easy walking distance. Lots of shops and restaurants nearby too. It was nice receive a warm welcome when we returned from our daily outings. The view from our room was amazing - go for the honeymoon suite, you won’t regret it!!!

We stayed for 5 days in the hotel. And the first day itself we told that the water was going very slowly from the shower area and it was disgusting to use like that. They said they will fix it but never did. And they did not change our room as well. But we stayed. And then when we were about to checkout we requested to do the pcr test since we were flying on the day after. And they brought a nurse and did the test. And on night we got the results and it was positive, but we never had any symptoms of any kind. They said we had to be in quarantine for 10 days and have to pay for those days. So we complained about the shower again, and they changed our room within minutes which they didn’t do before. And we said we didn’t believe the result since we didn’t have any symptoms, and we went to nearby clinic to do the test again. And the next day when we got the results, it was negative. We showed the result to hotel people, and the guy insisted that the result was fake, but it had the health stamp and it was showing in their health portal as well. He said even though we had a negative result we will not be able to fly. We called the airline company and we asked if we can fly. They said if we bring he negative result we will be able to fly. We went the other day to airport and we were able to fly. Now we are in our country and we did the test again, and it is negative. Some people said that some of the hotel people do that to keep customers in the hotel for more days.

The front desk clerk was very nice.

Bra service och god bemötande av person och hjälpsam.

Excellent customer service. Highly recommend