259 Reviews
Silka Cheras Kuala Lumpur
Kuala Lumpur|0.61km from OLD MAMA Kitchen
I recently stayed at Silka Cheras Kuala Lumpur and would like to share my experience, which had both positive and disappointing aspects.
Firstly, I was disappointed with the check-in process. I arrived around 6:30 pm and had booked a triple single beds room. Unfortunately, upon arrival, the room wasn't ready. However, the staff quickly arranged an alternative room with a king-size bed and a single bed. While I appreciated their effort to find a solution, it was a bit inconvenient as it deviated from my initial reservation.
Secondly, during the check-out process, I encountered another issue. I had to wait for around 10 minutes as there was no cash (RM50) at the counter to refund my deposit. This delay in returning the deposit, although minor, added a bit of inconvenience to the check-out experience.
Lastly, even though the room was designed to accommodate three persons, the hotel only provided one room access card. This caused a significant inconvenience for us since we had to go out together, and the lifts required a card for floor access. It would be more convenient if the hotel provided multiple access cards for rooms designed for multiple occupants.
Despite these issues, I must commend the staff for their efforts to address the challenges promptly. However, it would enhance the overall guest experience if the hotel could streamline these processes to ensure a smoother stay for guests in the future. Thank you.
Very Good
2453 Reviews