AAGUSTANTOMy stay at St Giles Wembley Hotel, Penang, was truly delightful thanks to the excellent service provided. Initially, I chose the executive room under the impression that it would include a bathtub. Although this wasn’t the case, the hotel staff promptly apologized and compensated with complimentary breakfast, which I appreciated greatly.
What elevated my experience further was gaining access to the Executive Lounge. The service there was exceptional—friendly, attentive, and professional. The chef and lounge staff were incredibly warm and welcoming, making every visit a pleasure. The highlight of my mornings was undoubtedly the breakfast, especially the nasi lemak, which was absolutely delicious. The coffee deserves special mention as well—simply the best.
The room itself was very clean, though I noticed that the carpet might need a bit more attention, as dust could be an issue if kids run around. However, this was a minor concern compared to the overall cleanliness and comfort of the room.
The hotel’s strategic location made getting around Penang incredibly convenient, and the checkout process was seamless and efficient, with no unnecessary delays.
Overall, St Giles Wembley exceeded my expectations with its attentive service, fantastic amenities, and strategic location. I would definitely recommend it to anyone visiting Penang.
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